Customer Success Associate

hace 2 meses

Buenos Aires, Argentina Flipdish A tiempo completo

**Customer Success Associate - Argentina**:
**What we do**:
We are a tech unicorn with headquarters in Dublin but with offices in London, New York, Dublin and Barcelona. Our mission is to help restaurants flippin' thrive by building technology that gives SMEs an advantage over competitors, like marketplaces.

Our subsequent growth has been underpinned by the belief that key partnerships with restaurants and takeaways, helping them to build their brands and charging a fair fee, provide significant benefits to both restaurants and the Flipdish platform in the long term.

***Role**:
You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our global client base.

Please note English fluency is mandatory for this role.

***What you'll do**:

- Manage thousands of restaurant customers in the UK and Ireland, helping them engage and find value from Flipdish products
- Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
- Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
- Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
- Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
- Interpret and drive action for "at-risk" customers
- You will be a natural at building relationships as creating partnerships with your client base will be critical to success in this position.

**About you**:

- Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
- Proven track record in minimizing customer churn.
- The ability to look at longer-term plans and set the direction for clients
- Results-focused, can-do-attitude, Naturally motivated and team player
- Comfortable in using data to make decisions
- You are highly organised - ability to build pipelines and track current/ future processes
- Confident and able to present to clients and internal stakeholders over video and in person.
- You're a foodie Passionate about the hospitality industry and understand the challenges the industry faces.
- You have an eye for detail and a highly analytical mindset.
- Motivated by increasing revenue and the sales process lights a fire within you

**Desirable**:

- Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems
- Have a background in Sales.
- Have worked in the hospitality industry and understand the pressures and pain points of our clients.

**Flipdish Incentives**:
We are a growing startup that understands that amazing incentives will attract the best talent. In addition to a long list of incentives, we provide unparalleled opportunities for growth and development. If you are smart, ambitious and hard-working, we will do whatever it takes to convince you to join the Flipdish rocketship

**Some of our incentives include**:
Remote first and flexible working

25 days holidays per year + Plenty of company get together days

❤️‍ Healthcare coverage for UK, Irish, French, German and US employees

‍ Access to training and educational sponsorship

Team meet ups and social events

Read more about our benefits here

**Our Commitment to Diversity**:

- No business embodies diversity like the food business. And at Flipdish we are committed to building an inclusive and diverse team that represents a variety of backgrounds, perspectives, and skills - all working together in an open, honest and transparent culture. Because our strength comes from embracing our differences: differences that reflect the diverse customers we serve._**What happens next?**:

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