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Support Agent

hace 4 meses


Buenos Aires, Argentina Cognizant A tiempo completo

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

We are currently looking for a **Support Agent** to work as part of the **Trust and Safety team**, for one of the biggest Jobs search platforms in the world.

**What you´ll do?**

Provide services with the possibility of managing and solving possible incidents in a comprehensive and “On time” manner, together with the attention of requirements related to user´s Information, communication, and compliance policies.

**What do we value?**

People with initiative and responsibility, who have good writing skills and highly client-centric driven. Those who are chosen will be trained in the use of the platform.

**Key Responsibilities**:

- Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with LinkedIn’s Privacy Policy and User Agreement.
- Restore loyalty with members & employees through multi-channel communications.
- Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.
- Maintain a mindset focused on diversity, inclusion and belonging.
- Drive efficiency gains by identifying, communicating, and taking actions on gaps in existing workflows.
- Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.
- Consistent and appropriate sense of urgency combined with proper discretion in resolving issues.

**Necessary skills and experience required**:

- Applicable language (English) proficiency at a CEFR C1 level or equivalent.
- Bachelor’s Degree or equivalent work experience.
- 2+ years of experience in one or more of the following areas or combination thereof: risk, compliance, privacy, or legal support:

- Experience working in a fast-paced team environment in a target-based setting.
- Excellent written communication skills.
- Ability to provide high levels of customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.
- Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.
- Direct work experience navigating difficult conversations, delivering complex messages that address company needs for additional information or modified actions by the customer.
- Experience analyzing and assessing potential risk.
- Experience analyzing data, trends, and client information to identify product or service enhancement opportunities**.**

**Why Cognizant?**
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.
- Opportunity to work for _leading global companies_.
- Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

**Location**:Buenos Aires, Argentina.***

**Shift**: Full Time, 5 days per week, rotating work schedule and 100% remote.

**Are you ready?**

**Join our team**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Apr 13 2023

**About Cognizant