Support Agent
hace 7 meses
**En #Cognizant tenemos una oportunidad ideal para que formes parte de una de las compañías más grandes del rubro digital a nível mundial. Una empresa donde buscamos personas que aporten nuevas ideas, experimentando un ambiente dinámico y en pleno crecimiento.**
Actualmente buscamos profesionales para sumarse a nuestro equipo de **Agente de Soporte para plataforma de marketing y publicidad.**
**¿Qué es lo que harás?**
Crear la mejor experiência para el cliente a través del correo electrónico y del teléfono, prestando asistencia a clientes con diferentes níveles de conocimientos técnicos y trabajando como parte de un equipo dinámico.
**¿Qué valoramos?**
Personas con iniciativa, responsabilidad, y apertura para trabajar en equipo. Con orientación a atención al usuario y servicio al cliente.
**Responsabilidades**:
- Garantizar la satisfacción del cliente y prestarle una atención profesional.
- Hacer frente a los plazos de entrega.
- Comunicarse con los clientes por teléfono live (llamadas entrantes y salientes) y correo electrónico.
- Brindar soporte a los usuarios que presentan inconvenientes técnicos con la plataforma, asegurándose de resolver de forma clara, precisa y completa los mismos.
- Proporcionar información precisa y completa a los clientes utilizando las herramientas y métodos adecuados.
- Estar alineado con todos los procedimientos, directrices y políticas.
- Documentar toda la información necesaria sobre cada interacción con el cliente.
- Mantener una actitud positiva y empática hacia los clientes y compañeros de equipo en todo momento.
- Leer con prontitud las comunicaciones oficiales y actuar en consecuencia.
- Recibir retroalimentación e implementar nuevas directivas.
**Habilidades y experiência requeridas**:
- Es deseable tener experiência comprobable en puestos relacionados con Customer Service vía telefónica.
- Conocimientos intermedios-avanzados en herramientas informáticas.
- Habilidades multitasking.
- Orientado a la resolución de problemas y a la satisfacción del cliente.
- Proactividad y con gran capacidad de adaptarse a los cambios constantes.
- Excelente comunicación oral y escrita y gran escucha activa.
**¿Por qué Cognizant?**
- Desarrollá tu carrera profesional en una de las compañías más importantes y en pleno crecimiento del mundo IT.
- Encontrá apoyo continuo para tu crecimiento con planes de formación y desarrollo.
- Trabajá junto a empresas líderes a nível mundial.
- Disfrutá de un ambiente de trabajo diverso, colaborativo e inclusivo donde se dan las condiciones para que todes tengan éxito.
- Accedé a un salario altamente competitivo y a un paquete de beneficios súper completo como OSDE para vos y tu grupo familiar primario, bono anual y muchos más beneficios sobre los cuales te iremos contando durante el proceso de entrevistas.
- Nível intermedio o avanzado (Mínimo B2).
**Modalidad**: Full Time, presencial.
**Ubicación**: Buenos Aires, Argentina. 11hs a 20hs de lunes a viernes incluyendo feriados que caigan entre semana.
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