Concur Customer Support Agent
hace 4 horas
About the Role
We are seeking a highly motivated and customer-focused individual to join our SAP Concur Customer Support team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities
- Provide timely and effective support to customers via phone, email, and chat, resolving their issues and concerns in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues and provide solutions that meet their needs.
- Document customer interactions and issues in our CRM system, ensuring accurate and up-to-date information.
- Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date with product updates and releases.
- Meet or exceed performance metrics and targets, including first-call resolution, customer satisfaction, and issue resolution rates.
Requirements
- Fluent English and German language skills, with the ability to communicate effectively with customers and colleagues.
- Previous experience in a customer-facing role, preferably in a technical support or customer service environment.
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and internal teams.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
What We Offer
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for professional development and training, including certification programs and conferences.
- A collaborative and inclusive team culture, with a focus on diversity, equity, and inclusion.
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