Concur Customer Support Agent

hace 4 horas


Buenos Aires, Argentina SAP A tiempo completo

About the Role

We are seeking a highly motivated and customer-focused individual to join our SAP Concur Customer Support team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and chat, resolving their issues and concerns in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions that meet their needs.
  • Document customer interactions and issues in our CRM system, ensuring accurate and up-to-date information.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date with product updates and releases.
  • Meet or exceed performance metrics and targets, including first-call resolution, customer satisfaction, and issue resolution rates.

Requirements

  • Fluent English and German language skills, with the ability to communicate effectively with customers and colleagues.
  • Previous experience in a customer-facing role, preferably in a technical support or customer service environment.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and internal teams.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.

What We Offer

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional development and training, including certification programs and conferences.
  • A collaborative and inclusive team culture, with a focus on diversity, equity, and inclusion.


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