Claims Agent

Fluid truck sits at the epicenter of the last-mile, mobility, IoT, and electric vehicle space driving the future forward for small businesses providing on-demand flexibility for short-to-medium term vehicle rentals. Through vehicle sharing, Fluid Truck eliminates the need to own these assets, taking vehicles off the road and reducing the impact on the environment. Fluid Truck is rapidly scaling with a proven business model and modern technology platform. Come help us build the future of mobility for small businesses.

**Schedule and work modality**:11 am to 8 pm (GMT -3), Fully Remote** Compensation: $750 USD**

**The Job - Claims Agent**

The Claims Agent will report directly to their Supervisor and VP of BA Operations. This is an administrative role that requires a high level organization, the ability to multitask and work as a part of a team.

**As a Claims Agent, you will be responsible for**:
Ensure we find the responsible parties for the damages incurred to our vehiclesComplete the life cycle of a Claim on a timely manner to ensure we’re able to collect the payment for the repairCreate Claims for every issue submittedKeep the department documentation up to dateConduct auditsProvide support to our users regarding their Claims. A great experience will help us reduce the amount of disputes.Collaborate with other departments to support any internal functions and requests as neededProvide feedback to Claims supervisors and department manager regarding trends and opportunities to improve the department’s processes and customer experienceProactively take steps to improve the department’s processes and customer experienceDirect customers to the appropriate parties and facilitate a seamless handoff if the customer requires additional assistance from a team member from another department
- Works as a team with other departments as needed to solve customer issues ensure the customer is getting the best possible care

**Requirements**:
**What will make you succeed in this role**Strong attention to detail with exceptional time management skillsResponsibility, efficiency and teamwork are a must-
Must be an effective communicator with the ability to work cross functionally with multiple departments
- Must be able to able to communicate both written and orally in English**Benefits**:
**What to expect when joining Fluid**:
Fully Remote Work ModalityCompensation paid in USD & Performance Bonus.Work EquipmentPaid Time OffHealth Insurance AllowanceMulticultural work environmentStock Options

At Fluid Truck, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or anything else that makes you unique.
- This position is open for Buenos Aires residents.