Patient Support Specialist

hace 4 meses


Buenos Aires, Argentina Syneos Health Clinical A tiempo completo

**Overview**

**You’re a proactive problem-solver and have the ability to make customers feel like your friend.**
**Responsibilities**

In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.

**You will**:

- Build rapport and establish positive relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns.
- Identify and resolve customer issues or escalate to appropriate internal teams as needed.
- Maintain detailed and accurate records of customer interactions and transactions in our contact center software system.
- Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements.

**Job Requirements**

**Essential Requirements**:

- High School diploma or equivalent; bachelor’s degree or equivalent preferred.
- 1-3 years of experience in customer service, call center operations, or related fields.
- Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
- Ability to multitask and work efficiently in a fast-paced, high-pressure environment.

**Desired Requirements**:

- Experience in the pharmaceutical or healthcare industry.
- Fluent in Spanish and English (written and verbal).
- Excellent problem-solving and critical thinking skills, with a focus on providing solutions that meet the needs of the customer.
- Willingness to work flexible hours as needed.

**Why Syneos Health?** Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

LI-DC1


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