Senior Patient Service Coordinator
hace 4 días
Description: The general purpose of this role is to deliver effective, timely and quality support to Patient and Diagnostic Area in the Patient Services Department at Takeda Argentina.
Main Duties:
- Generate innovative partnerships, focused on patient needs and challenges, between Takeda, Patient Associations, Patient Advocacy Groups and Third Party Specialized vendors.
- Assist Corporate Affairs & Patient Leads colleagues in the execution of internal & external activities and plans followed by all administrative duties.
- Work collaboratively with different areas and external vendors to ensure timely execution of activities and plans, particularly with regards to Patient Services.
- Assist in the development and creation of materials and deliverables.
- Help manage internal patient projects, providing a 360 approach and prepare outcome measurement reports.
- Participate in the preparation and update materials such as Newsletters, Internal Communications, Intranet, Posts, etc.
- Provide support to areas colleagues regarding procurement and other internal processes regarding Patient Services.
- Manage the budget of the Patient Service department working in close collaboration with Patient Leads, Procurement and Finance to ensure that deliverable stocks are accurate and have a proactive follow-up.
- Maintain positive communication with internal and external stakeholders to improve confidence and perception regarding Patient and Diagnostic Services.
General Expectations: In carrying out the above activities, the Senior Patient Service Coordinator will:
- Seek to improve his/her own performance, contribution, knowledge and skills.
- Keep abreast of relevant development in communication topics in the market.
- Be responsible for ensuring good practice and compliance with all Takeda policies.
Minimum qualifications:
- Social Sciences or Communications career or related (excluyente).
- Ability to communicate effectively, both orally and in writing.
- Ability to speak and write in English fluently and idiomatically.
- Excellent Interpersonal and teamwork skills.
- Proven ability to work with cross-functional teams.
- Strong attention to details.
- Ability to execute activities on tight deadlines.
- Firm compliance with processes and procedures.
Preferred: Patient/Customer Support Experience - Pharma Business Experience
TECHNICAL SKILLS REQUIREMENTS:
- Problem-solving skills.
- Demonstrated critical thinking skills and a strategic understanding of the nature of the company's external stakeholders.
- Ability to creatively execute against strategy and drive results; demonstrated out-of-the-box thinking and creativity.
- Solid Work Ethic.
- Ability to effectively manage multiple, changing priorities.
- Ability to plan, implement and manage patient-related initiatives and projects.
- Presentation skills.
- Excellent interpersonal, written and verbal communication skills.
- English Bilingual, both written and verbal.
- Budget management skills.
Locations: ARG - Av Libertador 7208, piso 14
Worker Type: Employee
Worker Sub-Type: Regular
Time Type: Full time
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