Service Quality Coordinator
hace 7 días
- Main Responsibilities:
Handle 'Service Call' tickets, analyze and answer requests.
Process installations, warranties, and goodwill tickets (Service Call / SAP / Invoicing).
Follow up Customer satisfaction survey execution and results.
Spare parts definition and management.
Answer first contacts regarding technical service.
Support at exhibitions and trade fairs.
Keep Rational Technical Service KPI updated.
Cooperate in the schedule and execution of technical trainings.
Train administrative staff of our Service partners.
Manage service tools and platforms (Jira, SalesForce, Service Call, Portal, SAP, etc.).
About You
We are looking for candidates with 1-2 years of experience in technical and/or administrative tasks. Key skills include diplomatic skills, patience, and an open ear for customer complaints and questions.
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