Customer Experience Analyst, LATAM
hace 7 días
About The Company
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. This opportunity would be with Tools for Humanity.
- Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
- Communicate effectively and empathetically with internal and external stakeholders.
- Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
- Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
- Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.
- Spanish and English proficiency is required.
- 5+ years of relevant support analyst experience for a technology company, start-up, blockchain, crypto or similar industry.
- Excellent written and verbal communication skills.
- Experience working with Zendesk, Salesforce or another similar CRM platform.
- Organizational skills and the ability to track multiple projects.
- Basic Excel/Sheets skills required.
- The ability to wear multiple hats and work in a fast-paced and changing environment.
- Ability to work 5 days a week in the office.
- Weekend availability required, along with flexibility to accommodate changing shift schedules.
- Flexibility to travel up to 15% of the time.
Mid-Senior level
Employment TypeFull-time
Job FunctionOther
IndustriesTechnology, Information and Internet
#J-18808-Ljbffr-
Customer Experience Analyst, LATAM
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina World A tiempo completoAbout the Company:World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.This opportunity would be with Tools for Humanity.About the Role:Investigate,...
-
Senior Business Analyst
hace 26 minutos
Buenos Aires, Buenos Aires C.F., Argentina Servicio Latam A tiempo completoAbout Us:Servicio Latam is a leading consulting firm that helps businesses unlock their full potential through data-driven strategies. Our Data & Marketing Sciences team works closely with clients to develop innovative solutions that drive growth and success.">The Role:We're seeking a Senior Data Analyst to join our team, responsible for working with...
-
Team Leader De Customer Experience
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Prüne A tiempo completoEn Prüne nos encontramos en la búsqueda de un Team Leader de Customer Experience para nuestro equipo de Argentina y LATAM.¿Cuál va a ser tu desafío?Gestionar y liderar todas las actividades de CX relacionadas a la operación en LATAM, monitoreando el customer journey en todas sus etapas, con foco en la satisfacción de los clientes para poder cumplir...
-
Customer Experience Optimizer
hace 21 horas
Buenos Aires, Buenos Aires C.F., Argentina Patrianna Limited A tiempo completoWe are seeking a Customer Experience Optimizer to join our Workforce Management (WFM) team at Patrianna Limited. The successful candidate will be responsible for ensuring that live chat operations run smoothly and efficiently.About the RoleAs a Customer Experience Optimizer, you will play a critical role in delivering an outstanding customer experience by...
-
Customer Experience Manager
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina worldcoin A tiempo completoAbout the RoleIn this position, you will be responsible for investigating, troubleshooting, and resolving customer issues across multiple channels. This includes analyzing user queries, identifying patterns, and implementing solutions to improve the overall customer experience.You will serve as a key point of contact for complex user issues, working closely...
-
Buenos Aires, Buenos Aires C.F., Argentina Global66 A tiempo completoSé el/la próxim@ Customer Experience Onboarding Analyst de Global66, acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos.Somos una Tribu compuesta por más de 300 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia).Nos...
-
Buenos Aires, Buenos Aires C.F., Argentina Global66 A tiempo completoSé el/la próxim@ Customer Experience Onboarding Analyst de Global66, acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos.Somos una Tribu compuesta por más de 300 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia). Nos...
-
Customer Experience Analyst Ssr
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Unidigital A tiempo completo**Tareas/responsabilidades**: Liderar el diseño de la experiência del usuario a través de los diferentes canales de atención y touchpoints.Gestionar el esfuerzo de mejora continua de la CX.Monitorear el NPS y otras métricas de satisfacción del cliente.Detectar puntos de dolor y oportunidades de mejora a partir del monitoreo de la operación y estudio...
-
Business Intelligence Specialist
hace 25 minutos
Buenos Aires, Buenos Aires C.F., Argentina Servicio Latam A tiempo completoMeet Our Team:Servicio Latam is a dynamic and fast-paced consulting firm that's passionate about helping businesses unlock their full potential through data-driven strategies. Our Data & Marketing Sciences team is comprised of experienced professionals who are dedicated to delivering exceptional results for our clients.">The Role:We're seeking a Senior Data...
-
Customer Experience Associate
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoAbout UsAt SupportYourApp, we are a multinational company providing secure technical, customer support, and CX services to tech companies globally. With over 10 years of experience, we have become an industry leader in premium outsourced customer support. Our mission is to treat our team members like clients, surrounding them with care, individual approach,...
-
Data Solutions Expert
hace 26 minutos
Buenos Aires, Buenos Aires C.F., Argentina Servicio Latam A tiempo completoData-Driven Decision Making:At Servicio Latam, we believe in the power of data-driven decision making. Our Data & Marketing Sciences team works closely with clients to develop innovative solutions that drive growth and success.">The Role:We're seeking a Senior Data Analyst to join our team, responsible for working with designers, developers, and other data...
-
Customer Experience Director
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina AppsFlyer A tiempo completoAbout the JobAs a Customer Experience Director, you'll be responsible for delivering exceptional experiences to our customers. You'll leverage technology, customer journey narration, and data insights to drive business growth and create meaningful customer relationships.This role is part of our Scaled Client Services team, which focuses on driving customer...
-
Product Experience Designer
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Servicio Latam A tiempo completo**About Dialpad**Dialpad is a cloud communications platform that integrates both UCaaS and CCaaS. Our mission is to make communications easy, frictionless, unified, and intelligent. We're dedicated to building a diverse workforce where each individual is welcomed and valued for their personhood and contribution.Our Product Design team works...
-
Ocean Customer Service Analyst
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Halaxia Hire A tiempo completoA multinational freight forwarder is seeking an Ocean Customer Service Analyst to join their team.This role is essential for providing high-quality service to customers and supporting daily operational activities related to international logistics.Key Responsibilities: Process and manage shipping orders from customers and global offices.Ensure accurate data...
-
Customer Experience Representative
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina CloudLinux Inc. A tiempo completoAbout This OpportunityWe're seeking an experienced Customer Experience Representative to join our team at CloudLinux Inc. In this role, you will be responsible for providing exceptional customer support to our global customer base.The ideal candidate will have strong technical skills, particularly in Linux, and be able to analyze and resolve complex...
-
Customer Collaboration Analyst
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Mondelez International A tiempo completoJob DescriptionAre You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking.Make It Possible. You will improve value and service to your customers and improve supply chain efficiency.In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic...
-
Customer Experience Advocate
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoAre you passionate about delivering world-class customer experiences? Do you have a knack for resolving complex issues and building strong relationships?As a Customer Experience Advocate at SupportYourApp, you'll have the opportunity to make a real impact on our clients' businesses. Our team is dedicated to providing secure technical, customer support, and...
-
Customer Experience Specialist
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Direcciona Rrhh A tiempo completoEl Banco BBVA esta en búsqueda de un Customer Experience Specialist para implementar la estrategia de medición de experiência al cliente, identificar sus puntos de dolor y oportunidades de mejora.Sus principales desafíos serán: Analizar la visión 360º del cliente.Comprender a los clientes y analizar la experiência que viven con el banco.Medición de...
-
Especialista En Customer Experience
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina buscojobs Argentina A tiempo completoEl/La Especialista en Customer Experience trabajará para el equipo de CX promoviendo la adopción yexpansión de las soluciones de Cisco, mostrando el impacto y valor en los objetivos comerciales delcliente.Su rol tendrá participación de extremo a extremo, debiendo trabajar en equipo con los ejecutivosde éxito del cliente, equipos de cuentas de ventas,...
-
Omnichannel Customer Experience Specialist
hace 21 horas
Buenos Aires, Buenos Aires C.F., Argentina Getty Images A tiempo completoAbout the OpportunityWe are seeking a highly skilled Omnichannel Customer Experience Specialist to join our team.This role offers an exciting opportunity to work at the forefront of vaccine development and marketing.The successful candidate will be responsible for leading and implementing our new omnichannel go-to-market model, driven by a customer-centric...