Account Director
hace 1 semana
Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.
The Account Director (AD) will support the Global Lead on a prestigious technology client. He/She plays an active role in running the team operations, and supports the team in the execution of world-class marketing communications. As the regional Client's central point-of-contact, the AD holds overall responsibility for the relationship while ensuring Hogarth teams are engaged and motivated to perform. The role is very operational and will also require someone who has demonstrable experience working under pressure. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role.
Key Responsibilities- Client management
- Possesses a strong understanding of and consistently delivers against all contractual obligations, commercial arrangements, KPIs and SLAs with the Client
- Operational planning and reviews
- Lead by example, embracing the Hogarth values through interactions with the immediate team, broader teams and management
- Provides a link into Global activity, representing the region and ensuring alignment
- Conflict resolution
- Resource Management
- Works with senior management to ensure teams are engaged and motivated to perform
- Assists in recruiting and staffing
- Plans and coordinates training/on-boarding for incoming and existing teams
- Conducts and manages performance appraisal
- Work with the leadership team to instill the Hogarth values and build the Hogarth culture
- Assists with one-on-one management / mentoring
- Ongoing engagement with key bench staff
- Point of escalation for Hogarth internal teams
- Supports the Global Lead with Finance Management and business growth
- Supports regional affiliate agreements
- Quarterly budget planning, re-forecast, reconciliation and analysis
- Monitors budget utilisation across teams and flag issues internally
- Monitors financial health to ensure the account's sustainability
- Manages resourcing across teams by monitoring utilisation and productivity
- Ensures full compliance with all financial procedures and policies
- Manages and maintains a continual focus on cost and revenue
- Meets/exceeds KPI targets
- Minimum 6-8 years of client services experience with a solid account management background
- Experience in budgeting and forecasting
- Focus on continuous improvements, delivering excellent quality and high levels of customer service
- Agency experience managing international clients in multiple markets with multiple stakeholders
- Experience of running an account team including resource planning
- Experience in the language industry desired
- Prior people management experience
- Negotiation skills
- Problem solver
- Good networking skills
- High level of organisation and attention to detail
- Self-starter and self-motivated
- Strong English speaking and writing skills are essential
- Knowledge of another language is a plus but not mandatory
Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
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