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Customer Care Supervisor

hace 4 meses

Buenos Aires, Argentina Boston Scientific Corporation A tiempo completo
Work mode: Hybrid

Onsite Location(s): Buenos Aires, C, AR

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions

We want you to bring your unique strengths to our team. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. We believe that your diversity is our strength, and we are committed to fostering an environment where you can not only thrive but also bring your authentic self to work. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of who you are or where you come from.

About the role

The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department.

Key Responsibilities

  • Lead the customer care team and billing team (it is important that you have led teams) 2.
  • Monthly billing closing and key accounts management
  • Management of area indicators (delivery lead time, % of returns over sales, among others).
  • Management of consignment inventories in hospitals.
  • Costumer centricity, and customer satisfaction tools.
  • Constant relationships with internal and external customers.
  • Develop optimization and automation tools (e.g. RFID).
  • Handling of archives, files, and commercial and regulatory documentation.
  • Management of continuous improvement projects

Required Qualifications

  • Graduated in Administration, Engineering, and Logistics.
  • Experience in supply/ logistics. (at least 5 years)
  • Advanced English
  • Experience in a similar position (at least 5 years)

Preferred Qualifications

  • Effective communication
  • Time management
  • Interpersonal relationship management
  • Team management
Requisition ID: 583517

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

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