Technical Support- Argentina

hace 2 semanas


Buenos Aires, Argentina GSB A tiempo completo
Important company requests ING. IN TECHNICAL SUPPORT

Key Responsibilities and Accountabilities

  • Provide support for any IT related issue as directed by management.
  • Perform daily checks on DC equipment and report them to the management.
  • Provide weekly reports to management for all issues at assigned sites.
  • Take ownership of incidents & service request and professionally manage them through to resolution.
  • Ensure all incidents, issues and changes are recorded by users through the service desk.
  • Manage incidents, Service request and changes through Service Now (service desk tool)
  • Provide hands on support for other IT teams, i.e., Networks, Security, Server Admin and Telephony as required.
  • Proactively manage assigned sites and suggest improvements and innovation.
  • Undertake other tasks as assigned by management.
  • Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends).
  • Flexibility in traveling across the time zone when required.

Technology Skills

  • Desktop support 1st and 2nd line support
  • Microsoft 7/10/11 OS installation and reimaging
  • Microsoft Office Office 365 support
  • Microsoft Outlook configuration, troubleshooting, housekeeping, and administration.
  • Network troubleshooting, IP, DHCP, DNS 1st and 2nd line.
  • MDM support
  • Printer troubleshooting and management.
  • Remote access though Citrix and Cisco VPN.
  • Projector and audiovisual maintenance and support.

Soft skills

  • Team player and proactive approach to share any risk with the management.
  • Excellent communication skills Local and English (basic), written and oral
  • Ability to deal professionally with users, customers, and suppliers.
  • Ability to communicate technical information to nontechnical users
  • Selfmotivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
  • Understanding of ITIL
-
Advanced English

BENEFITS

Location:
Buenos Aries -Dr. Ramón Carrillo 388, C1295 DF, Argentina.

Salary: 1,000 USD
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