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Sales Operations

hace 4 meses

Buenos Aires, Argentina Aerolab A tiempo completo

Summary
The Partnerships Operations role provides high-quality and fast support to the partnerships and operations team.

  • You'll be responsible for creating the contracts and agreements for our new and existing clients and ensuring they are signed and executed quickly. You should be able to negotiate terms, knowing the nooks and crooks of our contracts and how we deliver outstanding digital products.
  • You'll be accountable, and owner of the invoicing and billing of our current engagements; this also means having a lot of communication with procurement and admin teams on our client's side. You will also be putting a process in place to ensure everything is up to date regarding cashflow.
  • Partnerships Operations also works in tandem with our Ops. Director to ensure we have a precise and uptodate funnel forecast, so we value crossteam visibility and can manage lots of information at once.

Career Journey

  • At least 2+ years of experience in an administrative, procurement, sales or account executive role. It would be a plus if it was in a tech, software, or design company.
  • An Advanced English level to be able to communicate effectively with clients, auditors, agencies, and other Aerolab stakeholders.
  • Knowledge to read, understand and draft contracts (MSA and SOWs) and taxing and invoicing for daytoday tasks.
  • Intermediate or Advanced proficiency in Spreadsheets.

Plus:

  • Knowledge of signature platforms like RightSignature or DocuSign.
  • It's a plus to have knowledge of
    CRMs (Hubspot, Salesforce, etc.) and Notion.
  • Another plus is to have knowledge of Ariba (SAP) or any Procurement platform and familiarity with the AFIP Portal.

Main activities
Client Relations & Registration

  • Register new clients. Establish company information, walk through our standard contracts and how invoicing will work.
  • Contact and establish support with finance, procurement, or legal teams of our clients to request and send documentation.
  • Updating and moving a deal through the steps up to the handoff and KO from the Operations team.
  • Followup on payments and interests. Ownership of the Days Sales Outstanding (DSO) KPI
  • Support Project Managers and Ops. with the management and status updates of each account.
Finance & Legal

  • Generate and send invoices and follow up on their payments.
  • Manage procurement portals with our clients (Ariba, ebuyplace, etc.) to upload documentation and update information as needed.
  • Manage and oversee contracts: Draft SOWs and MSAs and monitor their subsequent signing and validity. Knowledge of our terms & conditions and being able to explain them to founders or stakeholders.
  • Keep internal administrative documents (billing, project calendar, etc.) updated, backed up and organized.
  • Ownership and support to our Legal team on Compliance and Legal standards for our accounts and contracts.
  • Follow up on project collections and maintain the billing schedule in line with project changes.
  • Support the Head of New Business and Executives on invoicing and contractual matters, as well as Directors and our Founders.
Operations, Data, and Reporting

  • Manage our Project Forecast spreadsheet and be accountable for precise and uptodate Sales & Operations Planning.
  • Create and update weekly, monthly and quarterly reporting in our CRM.
  • Monitor operational resources along with the Finance Analyst and Ops. Director.
  • Follow up and communicate with the Operations team (Director, PMs) for the administrative organization of projects.
  • Assist Operations in Quality Management and its annual certification (ISO Standards).
  • Coordinate with Aerolab's Project Managers at the start and end of each project, providing them with the necessary information for initiation.

Opportunities in Aerolab:

  • Work on products of different industries, having direct contact with clients.
  • A lot of room to grow and be proactive on detecting needs and proposing solutions.
  • Personal Development Plans, with regular feedback and mentoring