Renewal Specialist Hpe-cca

hace 2 semanas

Buenos Aires, Argentina TD SYNNEX A tiempo completo

Overview:

  • Assumes responsibility for processing transactions pertaining to Vendor/Account specific Software Licensing programs at TD SYNNEX and directs response activities to optimize departmental bandwidth.
  • Assigned to larger/strategic vendor accounts.
  • Offers live support for all licensing questions, configures quotes, gathers appropriate documentation, follows up on quotes, and places orders.
  • Acts on behalf of sales to enter and track licensing orders through the entire process.
  • Acts in a lead role on team with emphasis on following up on issues and taking customer service to the next level.
  • Supports Customers, Sales, Product Marketing, Credit, Vendor Dropship, and Vendors in facilitation of all Software Licensing Programs.
  • Assumes full team/sales departmentwide responsibility for supporting software licensing questions, order entry, as well as any issues/problems as a result. Files software licensing quotes/orders in order system. May assist with special pricing opportunities. Begin to gain an understanding of promos and rebates.
  • Timely and appropriate escalation of customer issues.
  • Staffs phones to achieve superior customer service levels.
  • Supports/ensures licensing opportunities for sales/customers.
  • Gathers all appropriate documentation needed to facilitate order.
  • Logs licensing quotes and uses appropriate follow up procedure.
  • Effectively utilizes corporate resources for optimum customer service.
  • Acts as liaison to Customers, Sales, Product Marketing, Credit, Vendor Dropship, and Vendors to ensure shipment of product and proper billing to customer.
  • Participates in vendor sponsored and corporate sponsored training specific to Licensing.
  • Processes License Resend requests.
  • Utilizes all corporate resources to resolve issues/ problems with orders.
  • Performs additional duties as assigned
  • Meets attendance and punctuality standards

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Able to build solid, effective working relationships with others.
  • Able to execute instructions and to request clarification when needed.
  • Able to express ideas clearly and convey necessary information.
  • Able to identify needs and opportunities and develop action plans to address.
  • Able to serve as a resource to others in the resolution of complex problems and issues.
  • Able to be attentive and foster twoway conversation.
  • Able to maintain a positive attitude in the face of criticism, rejection, or failure.
  • Able to perform basic mathematical calculations.
  • Able to prepare/analyze appropriate reports and other business correspondence.
  • Able to provide courteous, timely service when addressing customer questions and concerns.
  • Possesses strong data entry skills.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Minimum of 6 months experience in Software Licensing role
  • Able to maintain confidentiality of sensitive information.
  • Fluent in English

What's In It For You?
-
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
-
Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
-
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
-
Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
-
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
-
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.


At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for

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