Customer Service Analyst
hace 2 semanas
For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.
As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.
Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive.
BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.
It's a colorful world - make your mark by joining the BIC team today.
El objetivo de la posición de Customer Service Analyst se centra en administrar los pedidos de clientes, buscando satisfacer al 100% los productos solicitados.
Responsabilidades principales:
Dar cumplimiento al procesamiento de los pedidos. Control de cantidades y precios
Cruce de OC con stock, informe y comunicación con Planning antes de su facturación
Reportes:
Facturación, Pedidos Pendientes (con sus respectivos motivos), identificación de unidades no facturadas, artículos discontinuados, error de EAN y diferencia de precios y/ o cantidades.
Solicitud e ingreso de turnos en los pedidos que así lo requieran.Relación directa con IT, área comercial, marketing, trade, planeación, C&C.
Capacidad para poder dar soporte ante incidencias durante el proceso.
Analizar y realizar el seguimiento y detección de desvíos en el proceso de facturación de las ordenes, así como colaborar en la toma de acciones.
Ser capaz de tomar decisiones acerca de los posibles desvíos que se presenten
Conocimientos, habilidades y experiência:
Estudiante de Administración de Empresas, Comercio Internacional
2-3 años de experiência en áreas de Customer Service y/o Logística en empresas de Consumo Masivo.
Actitud ética y responsable en el trabajo diario, como también el enfoque en la satisfacción del cliente interno. Facilidad para la interrelación y el trabajo en equipo.
BIC is an Equal Opportunity Employer.
We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers.
We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics.
All employment is decided based on qualifications, merit, and business need.-
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