Customer Service Analyst Temporary
hace 6 meses
En AbbVie estamos buscando a nuestro Customer Service Analyst, para que nos acompañe en una temporalidad de 12 meses, en esta posición realizaras las siguientes funciones:
- El Representante de servicio al cliente es un punto de contacto clave para las funciones internas de la compañía y las partes externas para involucrar al servicio de logística y al cliente brindando soporte directo a los clientes asegurando y manteniendo un nível de servicio eficiente y sostenible.
- Atender y cumplir las solicitudes del cliente de acuerdo con los lineamientos de la compañía, a través de la recepción, verificación, tramite e ingreso de las órdenes en SAP para las Unidades de Negocio.
- Conocer y entender las políticas comerciales, resoluciones vigentes, procesos internos en su interacción con otras áreas y realizar las tareas requeridas por la Supervisión.
- Realizar el servicio de atención al cliente siendo responsable por la inclusión y gestión de órdenes de compra, seguimiento de entregas, verificación de inventario, bodegas en consignación entre otros.
- Confirmación de los estados de los pedidos al cliente, así como, redirección en caso de requerir aprobaciones: Cartera, precios, finanzas, otros.
- Garantizar el archivo y custodia de los diversos soportes de la gestión de pedidos y/o facturas de venta.
- Demostrar dominio sobre los sistemas y procedimientos tanto del departamento como de otras áreas (Comercial, Logística, Finanzas y otros).
- Generaciones de Notas de Crédito/Débito y cancelaciones de facturas para clientes.
- Elaborar, junto con el equipo de atención al cliente, los informes del departamento y otros que sean solicitados.
- Atender y dar seguimiento en forma oportuna a quejas, peticiones especiales y/o requerimientos de documentación técnica de los productos o canalizarlos a las áreas que les corresponda para dar respuesta al cliente.
- Gestión de mejora continua de la operación y control de procesos y target bajo los estándares de la compañía mediante la elaboración y actualización de procedimientos e instructivos del área.
- Utilizar su experiência para atender con excelencia las solicitudes de clientes internos y externos y además proponer soluciones de casos de alta complejidad, manejando situaciones fuera de la rutina o que requieran conocimientos más específicos.
- Brindar soporte para atención a auditorías: financieras, Etica y Compliance.
- Cuantificar indicadores de gestión del área para cada una de las divisiones de la compañía y generar archivos de valor que permita a la gerencia del área toma de acciones o acuerdos tanto con clientes internos en pro de la satisfacción del cliente final.
**Requisitos**:
- Formación técnica o tecnológica y/o estudiante universitario en Administración de empresas, Ingeniería industrial y/o carreras afines
- Experiência: 2 años o más
- Conocimiento y experiência en servicio al cliente y cadena de suministro
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