Desktop Support Specialist

We are hiring an experienced Desktop Support Specialist to help us keep growing. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase user satisfaction. If you're dedicated and ambitious, Fluid Truck is an excellent place to grow your career. If you’re computer‑savvy and enjoy supporting end users, we’d like to meet you Responsibilities Maintain a working log detailing all required system updates, as well as the date of completion. Attend in‑person meetings with clients to analyse, troubleshoot and diagnose hardware problems. Resolve technical issues related to network interruptions, hardware, software and networking. Address user tickets regarding hardware, software and networking. Ask targeted questions to diagnose problems. Act as the initial point of contact for all computer and system‑related concerns from clients or other employees. Guide users with simple, step‑by‑step instructions. Conduct remote troubleshooting, testing alternative pathways until the issue is resolved. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests/updates. Assist management in creating training materials pertaining to computer troubleshooting and usage. Organise and file documentation pertaining to warranties and instructional guides for computer hardware. Qualifications Good English skills—written and interpersonal are essential when communicating with customers and clients. 1‑3+ years proven work experience as a Desktop Support Specialist, Technical Support Analyst, or a similar role. Hands‑on experience with Windows, Linux and Mac OS environments. Strong hardware and software troubleshooting experience related to drivers, firmware (BIOS), camera/microphones, Google Workspace products, RAM, etc. Experience utilizing a ticketing system and tracking metrics (time to resolution, etc.) such as ServiceDesk. Experience working with JumpCloud and Atlassian products is highly preferred. Working knowledge of office automation products and computer peripherals, such as printers and scanners. Knowledge of networking, network security practices and anti‑virus programs. Ability to perform remote troubleshooting and provide clear instructions. Time‑management skills and the ability to establish reasonable and attainable deadlines for resolution. Comfortable working in and assisting others through company help‑desk software such as JumpCloud, in addition to other remote access desktop programs. Accept constructive criticism and customer feedback regarding their experience with software or IT services—key to professional success. Ability to prioritise and manage several milestones and projects efficiently. About Fluid Truck Fluid is a peer‑to‑peer community truck‑sharing platform offering businesses and individuals a better way to rent vehicles, and vehicle owners an opportunity to make money. Fluid is rapidly scaling across the US with a proven technology platform that provides a more efficient way of connecting businesses & consumers with trucks. Fluid allows people and businesses to connect their vehicles to our platform via Fluid Connect (a piece of hardware) that enables Fluid's mobile app to lock/unlock, track fuel/mileage, and mobilise the engine, making any vehicle easily rentable by other businesses and individuals. We enable businesses to dynamically scale up and down without having to take on more overhead, and we enable owners to generate cash from their existing assets and vehicles purchased for investment. We’re facilitating more efficient utilisation of vehicles around the country. Working for one of the most exciting up‑and‑coming tech companies gives you the opportunity to work with a diverse group of highly talented people to solve a lot of interesting problems. The learning opportunities at Fluid Truck are immense and you will be able to participate in projects that may normally be outside of your area of expertise or experience. Whether on the sales side or the fleet side of our business, Fluid’s team of dynamic, talented individuals is a once in a lifetime opportunity to work with. Benefits Competitive Salary Growth & Career Development Opportunities Company‑sponsored travel to the United States, including transportation, housing, meals, etc. Stock Options for a Rapidly Growing Company Health Insurance Paid Time Off – Great Work Environment We encourage you to come as you are. We are committed to providing a safe and inclusive workspace for all employees, no matter their gender, sexual orientation, ethnic identity, race, religious belief or… We are proud to promote a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or any other characteristic. #J-18808-Ljbffr