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Desktop Support Associate-field Tech
hace 3 semanas
**Req ID**: 345284
We are currently seeking a Desktop Support Associate-Field Tech to join our team in Ciudad de Buenos Aires, Buenos Aires (AR-B), Argentina (AR).
This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution.
Position Overview:
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
- Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
- They may make policy recommendations to their managers and be an escalation point for less experienced team members.
- Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks.
printers.
- May respond to calls after normal business hours per leader instructions.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Update and resolve tickets in a timely manner to achieve Service Levels.
Position General Duties and Tasks:
- Typically requires 2-4 years relevant experience.
- High School Diploma or equivalent.
- Undergraduate degree or some college coursework preferred.
- Strong knowledge of Windows operating system environment.
- Solid client service skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel including overnight domestic or international trips may be required.
**About NTT DATA
