Field Support Analyst

hace 2 semanas

Buenos Aires, Argentina Cognizant A tiempo completo

About the role
- As a **Field Support Analyst,**you will make an impact by performing preventive and corrective maintenance on equipment and systems at the customer's site.

You will be a valued member of the Desktop technical support team and work collaboratively with technical teams and client stakeholders.

In this role, you will:

- Engineering, Information Technology or related field.
- Diagnose and resolve technical problems in the field, providing immediate support.
- Install, configure and calibrate equipment, ensuring its proper operation.
- Train customers on the proper use of equipment and systems.
- Manage service calls, document activities and maintain detailed records.

Work model:
For onsite roles

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Munro Vicente Lopez

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

**What you need to have to be considered**
- Advanced or intermediate proficiency in English
- At least 2 year of experience in Service Desk roles with hands-on experience using ticketing tools.
- Advanced technical knowledge of hardware, software and networks.
- Ability to diagnose and resolve problems effectively and efficiently.
- Excellent communication and customer service skills.

**These will help you stand out**
- Availability to travel frequently and occasionally work outside of business hours.
- Valid driver's license and ability to drive to different locations.
- Proven experience in field technical support, preferably as a Field Service Support.
- Certifications in relevant technical areas (e.g., CompTIA A+, Microsoft Certified, Cisco CCNA).
- Experience with service and ticket management software (e.g., ServiceNow, Salesforce).
- Ability to work independently and as part of a team, with good time management skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

**Benefits**:

- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

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