Application Support Analyst
hace 1 día
Descripción del empleo:
Dabrein Solutions will be recruiting Application Support Analyst - Level 2 to join an International Company.
**Excellent hiring conditions are offered.**
**Task**:
- Provide support to internal users around the world.
- Work with many different support teams on a daily basis.
- Evaluate incidents and service requests, troubleshoot and resolve them.
**Requirement**:
- Bachelor’s degree in Information Technology or related field (but could also be a student of any engineering or related career)
- Strong knowledge of ITIL processes and best practices
- Excellent communication & interpersonal skills, with the ability to work effectively with diverse teams in a global setting.
- Proficiency in ServiceNow or other IT service management tools is a plus
- Certification in ITIL or other relevant change management frameworks is a plus
- Advanced spoken and written English is a must
- SQL knowledge is required to troubleshoot incidents and build reports
- Understand the importance of have a correct information management
- Knowledge of Information Security and Data Protection
- Correct Information Security Management
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