IT System Support Analyst

hace 1 semana

Buenos Aires, Argentina Chevron A tiempo completo

Responsibilities:
- Collaborate with development teams to resolve software issues and implement updates or patches.- Manage software installations, configurations, and upgrades.- Document support processes, procedures, and troubleshooting steps.- Assist in the evaluation and selection of new software solutions to meet business needs.-
- Maintain strong relationships with software vendors to ensure timely support and updates.- Participate in the development and implementation of IT policies and procedures.- Stay current with industry trends and emerging technologies to provide innovative support solutions.

Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- At least 3 years of proven experience as an IT System Support Analyst or similar role.
- Skilled in supporting internally developed software
- Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
- Skilled in troubleshooting and resolving software issues.
- Skilled in database management and query languages (e.g., SQL).
Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
- Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
- Excellent communication and interpersonal skills, as well as being customer service-oriented- Preferred Qualifications:- Experience with ITIL or other IT service management frameworks.
- Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
- Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
- Familiarity with low code platforms (e.g., Power Platform).- Relocation Options:
Relocation will not be considered.- International Considerations:
Expatriate assignments will not be considered.Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position. Chevron participates in E-Verify in certain locations as required by law.

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