Desktop Support Specialist

hace 3 días

Buenos Aires, Argentina Diebold Nixdorf A tiempo completo

Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the World's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. We are seeking a Desktop Support Specialist.

Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs)
- Provides Desktop Support services for an assigned organization, location or function.
- Installs and configures desktop, workstation and peripheral devices.
- Troubleshoots network performance.
- Provides remote and face-to-face technical support for users, addressing computer, peripheral, connectivity and other problems.
- Responsible for tracking / maintaining / managing inventory (devices, batteries, cables, other accessories).
- Raises and maintains purchase requisitions / orders.
- Trains employees in workstation and device use.
- Manages work orders, problems or tasks within a structured ticket management system.
- Recommends and ensures timely, accurate, reliable and functional upgrades and patches.
- Provisions accounts for new users and de-provisions for departing employees.
- Assists with user moves by de-installing and re-installing allocated equipment.
- Continually meets or exceeds SLAs.
- Contribuite to the Dn South Cone staff technical issues resolution remotely

**Required Qualifications**
- Diploma or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Desktop Support.
- Good business English skills (Written and spoken).
- ProactiveGood communication skills

**Why should you join Diebold Nixdorf?**

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.- ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** _

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