Desktop Support Engineer

hace 1 semana

Partido de Pellegrini Buenos Aires, Argentina GSB Solutions A tiempo completo

We are looking for a skilled and professional Desktop Support Engineer to join our team.

As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware, software, and network issues.

Should also possess knowledge and experience to troubleshoot problems and errors.

Should be quick to respond, fast learner, with a great customer service attitude. Should be aware of the technical difficulties and how to resolve them in the best possible way.

You should have proficient knowledge to provide technical assistance to our clients and good communication skills.

You should also might have the ability to upgrade, install and troubleshoot software related issues.

**Responsibilities**:

- Provide technical assistance to the clients regarding any operating system issues.
- Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required
- Ensure all the desktop computer systems are working properly.
- Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.
- Maintain and update the record of issues and take measures to prevent those issues in the future.
- Make report of the customer queries
- Troubleshoot any problems regarding software and hardware computer support.
- Troubleshooting hardware, software, and network issues.
- Regular maintenance of organizational assets (computers, laptops, peripherals)
- Responsible for maintaining records of issues and solutions, user trainer, basic network support, emergency support, security compliance etc.
- Bachelor's degree in computer science, Information Technology, or relevant field.
- Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
- Exceptional knowledge of working with Windows/ Linux and Mac OS systems.
- Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc.
- Experience with various network connections addressing.
- Excellent communication and interpersonal skills.
- Ensure customer satisfaction by providing the best solutions to their queries.
- Proficient knowledge of antivirus software.
- Good problem-solving and multitasking skills.
- Exceptional customer service skills.

**Requirements**:
**Location**:Av. del Libertador, Núñez. C.A.B.A.

**Experience**: + 4 years of experience in all task required

**Shift**: L-V 8:30am a 5:30pm or 9am to 6pm (This position requires to be on call sometimes after hours)

**Note**: In the schedule also include that there may be one or two guards on weekends during the month, in which remote support is provided and in emergency cases you must attend the site.

**Work**: On Site

**English Level**: Advanced

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