(Fluent English) Account Manager
hace 15 horas
Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Account Manager Join our community as an Account Manager liaising with our experienced Chief Customer Officer and provide high-level quality service for famous worldwide well-known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. What you will do Take part in the new clients' integrations and simultaneously manage them; Maintain constant communication with support specialists and clients; Make sure that support processes are built according to all the standards (KPIs/SLAs/QA); Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; Proactively mediate and resolve any clients' and consultants' concerns.; Monitor service quality via internal or external QA platforms; Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld; Assist with engaging ideal candidates and their onboarding; Help talented people from your project grow and develop professionally; Find a place to grow professionally and take a leadership role in the projects What you need to succeed in this role Fluency in English (C1-C2 levels); 1+ years in a similar role with proven team management experience; Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards; Solid understanding of Key Performance Indicators and SLAs in customer support; Collaborative spirit and working on cross-functional projects for further service delivery enhancements; Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.); Excellent interpersonal and communication skills; Ability to multitask and manage multiple clients simultaneously; Track record of taking responsibility; Passion for people and technology. Benefits Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
-
Fluent English) Service Delivery Manager
hace 4 semanas
Rosario, Argentina Buenos Aires A tiempo completoFluent English) Service Delivery Manager (Argentina) SupportYourApp Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world’s leading hardware, software, or SaaS solutions? Join our...
-
Fluent English) Service Delivery Manager
hace 3 horas
Rosario, Argentina SupportYourApp A tiempo completo**Who are we?** **SupportYourApp** is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a **Service Delivery Manager** liaising with our...
-
(fluent English) Service Delivery Manager
hace 3 semanas
Municipio de Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
-
Global Account Manager
hace 15 horas
Rosario, Argentina SupportYourApp A tiempo completoA leading support services company in Argentina is seeking an experienced Account Manager to provide high-level service for notable clients. Responsibilities include managing client integrations, ensuring support standards, and actively communicating with support teams. The ideal candidate will have over a year of management experience, fluency in English,...
-
Account Manager
hace 1 semana
Rosario, Santa Fe, Argentina SupportYourApp A tiempo completoWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as an Account Manager liaising with our experienced Chief...
-
Key Account Manager
hace 2 semanas
Rosario, Argentina Rappi A tiempo completoJoin to apply for the Key Account Manager (Mendoza) role at Rappi Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds! Do you want to know why Rappi? ⭐️ WE SEE OPPORTUNITIES where others see problems ⭐️ WE SEE CLOSE where others see distance ⭐️ WE...
-
Sales Optimization Manager
hace 4 días
Rosario, Argentina ICON A tiempo completoEnglish Bilingual Remote Sales Training Manager — Argentina Mural is hiring a English Bilingual Remote Sales Training Manager in Argentina ! Apply Today! What We Offer Competitive Compensation Health Insurance Flexible Time Off Lunch Stipend Medical/Sick Days So much more! Job Description This team collaborates closely with various cross‑functional teams...
-
Account Manager
hace 2 semanas
Rosario, Argentina Roverpass A tiempo completo**Account Manager (Marketing / SEO)**: **Location**: Remote (LATAM-based preferred) **Employment Type**: Full-time, Contractor **Reports to**: Founder & Head of Strategy (Chirag Kulkarni) **About TACO**: **TACO** is an AI-assisted organic search agency founded by **Chirag Kulkarni**, a renowned growth and SEO strategist. We partner with SaaS, eCommerce, and...
-
Account Manager – SEO
hace 15 horas
Rosario, Argentina Roverpass A tiempo completoAccount Manager (Marketing / SEO) Location: Remote (LATAM-based preferred)Employment Type: Full-time ContractorReports to: Founder & Head of Strategy (Chirag Kulkarni) About TACO TACO is an AI-assisted organic search agency founded by Chirag Kulkarni a renowned growth and SEO strategist. We partner with SaaS eCommerce and local businesses to scale their...
-
Account Manager – SEO
hace 3 semanas
Municipio de Rosario, Argentina Roverpass A tiempo completoAccount Manager (Marketing / SEO) Location: Remote (LATAM-based preferred) Employment Type: Full-time Contractor Reports to: Founder & Head of Strategy (Chirag Kulkarni) About TACO TACO is an AI-assisted organic search agency founded by Chirag Kulkarni a renowned growth and SEO strategist. We partner with SaaS eCommerce and local businesses to scale their...
