(fluent English) Account Manager
hace 2 semanas
Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Account Manager Join our community as an Account Manager liaising with our experienced Chief Customer Officer and provide high-level quality service for famous worldwide well-known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. What you will do Take part in the new clients' integrations and simultaneously manage them; Maintain constant communication with support specialists and clients; Make sure that support processes are built according to all the standards (KPIs/SLAs/QA); Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; Proactively mediate and resolve any clients' and consultants' concerns.; Monitor service quality via internal or external QA platforms; Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld; Assist with engaging ideal candidates and their onboarding; Help talented people from your project grow and develop professionally; Find a place to grow professionally and take a leadership role in the projects What you need to succeed in this role Fluency in English (C1-C2 levels); 1+ years in a similar role with proven team management experience; Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards; Solid understanding of Key Performance Indicators and SLAs in customer support; Collaborative spirit and working on cross-functional projects for further service delivery enhancements; Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.); Excellent interpersonal and communication skills; Ability to multitask and manage multiple clients simultaneously; Track record of taking responsibility; Passion for people and technology. Benefits Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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Fluent English) Account Manager
hace 1 semana
Rosario, Argentina Adidas A tiempo completoSupportYourApp Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as an Account Manager liaising with our...
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Fluent English) Service Delivery Manager
hace 5 días
Rosario, Argentina Buenos Aires A tiempo completoFluent English) Service Delivery Manager (Argentina) SupportYourApp Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world’s leading hardware, software, or SaaS solutions? Join our...
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Remote Account Manager, SaaS Growth
hace 1 semana
Rosario, Argentina LatamCent A tiempo completoA fast-growing eCommerce SaaS company is seeking an Account Manager in Rosario, Argentina. This role includes managing relationships with over 180 customers, focusing on contract management, upselling, and ensuring customer satisfaction. Ideal candidates will have 3+ years in Account Management or B2B SaaS sales, fluent English, and strong negotiation...
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(Fluent English) Customer Success Specialist
hace 2 semanas
Rosario, Argentina SupportYourApp A tiempo completo(Fluent English) Customer Success Specialist (Argentina) We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of...
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Account Manager
hace 1 semana
Rosario, Argentina LatamCent A tiempo completoJoin to apply for the Account Manager role at LatamCent . Our fast growing, eCommerce SaaS Partner, Flxpoint is hiring an Account Manager to lead post-sale relationships with 180+ active customers. You’ll act as the main point of contact for strategic account growth, contract management, and churn prevention. Your focus will be retention and revenue...
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(fluent English) Service Delivery Manager
hace 3 semanas
Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
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(fluent English) Service Delivery Manager
hace 13 horas
Municipio de Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
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Account manager
hace 1 día
Rosario, Santa Fe, Argentina VÉRTICAL STUDIO A tiempo completoBuscamos Account Manager para Vertical StudioEnVertical Studioestamos buscando una persona con un Perfil creativo 100%, proactiva y en constante movimientopara sumarse a nuestro equipo.Queremos a alguien con energía, actitud y visión estratégica, capaz detransformar ideas en resultadosy de mantener una relación cercana y fluida con nuestros clientes.Tu...
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Global Account Manager
hace 2 semanas
Rosario, Argentina SupportYourApp A tiempo completoA leading support services company in Argentina is seeking an experienced Account Manager to provide high-level service for notable clients. Responsibilities include managing client integrations, ensuring support standards, and actively communicating with support teams. The ideal candidate will have over a year of management experience, fluency in English,...
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Remote Account Manager — Global Tech
hace 1 semana
Rosario, Argentina Adidas A tiempo completoA global support services company is looking for a proactive Account Manager to manage client integrations, maintain communication, and improve support processes. The ideal candidate should have fluency in English and at least 1 year of relevant experience. Responsibilities include managing multiple clients, resolving issues, and ensuring quality standards...
