(fluent English) Service Delivery Manager
hace 4 días
Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced Chief Customer Officer and provide high-level quality service for famous worldwide well-known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. What you will do Take part in the new clients' integrations and simultaneously manage them; Maintain constant communication with support specialists and clients; Make sure that support processes are built according to all the standards (KPIs/SLAs/QA); Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; Proactively mediate and resolve any clients' and consultants' concerns.; Monitor service quality via internal or external QA platforms; Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld; Assist with engaging ideal candidates and their onboarding; Help talented people from your project grow and develop professionally; Find a place to grow professionally and take a leadership role in the projects What you need to succeed in this role Fluency in English (C1-C2 levels); 1+ years in a similar role with proven team management experience; Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards; Solid understanding of Key Performance Indicators and SLAs in customer support; Collaborative spirit and working on cross-functional projects for further service delivery enhancements; Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.); Excellent interpersonal and communication skills; Ability to multitask and manage multiple clients simultaneously; Track record of taking responsibility; Passion for people and technology. Benefits Provide services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Great rewards for referring friends; Work-life balance; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded #J-18808-Ljbffr
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Fluent English) Service Delivery Manager
hace 1 semana
Rosario, Argentina Buenos Aires A tiempo completoFluent English) Service Delivery Manager (Argentina) SupportYourApp Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world’s leading hardware, software, or SaaS solutions? Join our...
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(fluent English) Service Delivery Manager
hace 16 horas
Municipio de Rincón de los Sauces, Argentina SupportYourApp A tiempo completoService Delivery Manager (Argentina) Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery...
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(fluent English) Service Delivery Manager
hace 4 semanas
Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
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Service Delivery Manager
hace 2 semanas
Municipio de Esquel, Argentina Thales A tiempo completoJoin to apply for the Service Delivery Manager role at Thales . Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross...
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Remote Service Delivery Manager
hace 3 semanas
Rosario, Argentina SupportYourApp A tiempo completoA global Support-as-a-Service company is seeking a Service Delivery Manager in Rosario, Argentina. In this role, you will manage client integrations, maintain communication with support specialists, and ensure that support processes meet industry standards. Successful candidates will have fluency in English, at least 1 year in a similar role, and familiarity...
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Service Delivery Manager
hace 3 semanas
Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
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Global Service Delivery Lead | Remote
hace 2 días
Municipio de Rosario, Argentina SupportYourApp A tiempo completoA global support service company is seeking a Service Delivery Manager in Santa Fe, Argentina. You will oversee new client integrations and maintain communication with support teams. The ideal candidate should have over 1 year of experience in team management and fluency in English. A collaborative spirit and familiarity with customer support platforms are...
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Service Delivery Manager
hace 4 semanas
Municipio de Rincón de los Sauces, Argentina Hemmersbach A tiempo completoJoin to apply for the Service Delivery Manager role at Hemmersbach Your skillsC1 EnglishPrevious work experience (or equivalent) in project management and Service Delivery, preferable in IT field/servicesDegree in Computer Science, Management, Economics or equivalent field Your tasksLead assigned team in order to implement all requirements of the customer...
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Service Delivery Manager — IT Solutions
hace 1 semana
Municipio de Esquel, Argentina Thales A tiempo completoA global technology firm in Argentina is seeking an experienced Service Delivery Manager to act as the primary point of contact for customers, overseeing contracts and ensuring satisfaction. The ideal candidate will have over 5 years of experience in IT service management, communication skills in both Spanish and English, and a relevant degree. This is a...
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Remote Service Delivery Manager — Lead Client Growth
hace 16 horas
Municipio de Rincón de los Sauces, Argentina SupportYourApp A tiempo completoA global Support-as-a-Service provider located in Argentina seeks a Service Delivery Manager to oversee client integrations and ensure quality support. You will manage team interactions and maintain high service standards, collaborating with major tech companies. Ideal candidates have strong English skills and experience in team management. This role offers...
