Fluent English) Service Delivery Manager

hace 1 semana

Rosario, Argentina SupportYourApp A tiempo completo

**Who are we?**

**SupportYourApp** is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions?

Join our community as a **Service Delivery Manager** liaising with our experienced Chief Customer Officer and provide high-level quality service for famous worldwide well-known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Let's see what it takes

**What you will do**:

- Take part in the new clients' integrations and simultaneously manage them;
- Maintain constant communication with support specialists and clients;
- Make sure that support processes are built according to all the standards (KPIs/SLAs/QA);
- Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis;
- Proactively mediate and resolve any clients' and consultants' concerns.;
- Monitor service quality via internal or external QA platforms;
- Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld;
- Help talented people from your project grow and develop professionally;
- Find a place to grow professionally and take a leadership role in the projects.

**What you need to succeed in this role**:

- Fluency in English (C1-C2 levels);
- 1+ years in a similar role with proven team management experience;
- Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards;
- Solid understanding of Key Performance Indicators and SLAs in customer support;
- Collaborative spirit and working on cross-functional projects for further service delivery enhancements;
- Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.);
- Excellent interpersonal and communication skills;
- Ability to multitask and manage multiple clients simultaneously;
- Track record of taking responsibility;
- Passion for people and technology.

**Benefits**:

- Provide services during business hours;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Great rewards for referring friends;
- Work-life balance;
- Responsive leadership interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.

You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn.

So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and **send your CV in English.**

Know someone perfect for the role? Refer them and get rewarded

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