(fluent English) Service Delivery Manager
hace 6 horas
Service Delivery Manager (Argentina) Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced Chief Customer Officer and provide high‑level quality service for famous worldwide well‑known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. What you will do: Take part in the new clients' integrations and simultaneously manage them. Maintain constant communication with support specialists and clients. Make sure that support processes are built according to all the standards (KPIs/SLAs/QA). Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis. Proactively mediate and resolve any clients' and consultants' concerns. Monitor service quality via internal or external QA platforms. Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld. Assist with engaging ideal candidates and their onboarding. Help talented people from your project grow and develop professionally. Find a place to grow professionally and take a leadership role in the projects. What you need to succeed in this role: Fluency in English (C1-C2 levels). 1+ years in a similar role with proven team management experience. Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards. Solid understanding of Key Performance Indicators and SLAs in customer support. Collaborative spirit and working on cross‑functional projects for further service delivery enhancements. Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.). Excellent interpersonal and communication skills. Ability to multitask and manage multiple clients simultaneously. Track record of taking responsibility. Passion for people and technology. Benefits: Provide services during business hours. Opportunity to cooperate fully remotely. Inclusive international environment. Compensation in USD. Great rewards for referring friends. Work‑life balance. Responsive leadership interested in your growth and long‑lasting cooperation. Greenhouse conditions for self‑development. A culture built on trust, with no time‑tracking requirements. The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Seniority level Mid‑Senior level Employment type Contract Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp by 2x. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
-
(fluent English) Service Delivery Manager
hace 3 días
Municipio de Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
-
Service Delivery Manager
hace 4 semanas
Municipio de Rincón de los Sauces, Argentina Hemmersbach A tiempo completoJoin to apply for the Service Delivery Manager role at Hemmersbach Your skillsC1 EnglishPrevious work experience (or equivalent) in project management and Service Delivery, preferable in IT field/servicesDegree in Computer Science, Management, Economics or equivalent field Your tasksLead assigned team in order to implement all requirements of the customer...
-
Remote Service Delivery Manager — Lead Client Growth
hace 6 horas
Municipio de Rincón de los Sauces, Argentina SupportYourApp A tiempo completoA global Support-as-a-Service provider located in Argentina seeks a Service Delivery Manager to oversee client integrations and ensure quality support. You will manage team interactions and maintain high service standards, collaborating with major tech companies. Ideal candidates have strong English skills and experience in team management. This role offers...
-
(fluent English) Account Manager
hace 3 días
Municipio de Rincón de los Sauces, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as an Account Manager liaising with our experienced Chief...
-
Service Delivery Manager
hace 2 semanas
Municipio de Esquel, Argentina Thales A tiempo completoJoin to apply for the Service Delivery Manager role at Thales . Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross...
-
IT Service Delivery Lead — Drive Projects
hace 4 semanas
Municipio de Rincón de los Sauces, Argentina Hemmersbach A tiempo completoA global IT services company is seeking a Service Delivery Manager to lead projects and enhance service delivery efficiency. The successful candidate will manage teams, mentor support staff, and ensure customer satisfaction while meeting project targets. Applicants should have a strong background in project management and a relevant degree. The position is...
-
Delivery Lead
hace 1 semana
Municipio de Rincón de los Sauces, Argentina Marvik A tiempo completoJoin to apply for the Delivery Lead role at Marvik 1 day ago Be among the first 25 applicants Join to apply for the Delivery Lead role at Marvik Get AI-powered advice on this job and more exclusive features. Your responsibilities will centre around:Willing to take ownership of machine learning projects that includes state of the art solutionsUnderstanding...
-
Senior Manager Indirect Tax
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina KPMG Argentina A tiempo completoSenior Manager Indirect Tax (IDT) KPMG is seeking a strategic business leader to join as the Senior Manager Indirect Tax (IDT) . This critical role focuses on overseeing the planning, implementation, and optimization of IDT services in the region—driving innovation, operational efficiency, and outstanding client experience. Key Responsibilities Lead the...
-
Senior Manager Indirect Tax
hace 3 días
Municipio de Rincón de los Sauces, Argentina KPMG Argentina A tiempo completoSenior Manager Indirect Tax (IDT) KPMG is seeking a strategic business leader to join as the Senior Manager Indirect Tax (IDT). This critical role focuses on overseeing the planning, implementation, and optimization of IDT services in the region—driving innovation, operational efficiency, and outstanding client experience. Key Responsibilities - Lead the...
-
Delivery Manager
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina Techunting A tiempo completoJoin to apply for the Delivery Manager role at Techunting Overview We’re looking for a passionate and proactive Delivery Manager to join our growing team! If you thrive on driving complex IT projects, leading high-performing teams, and building strong client relationships while shaping our organization, this role is for you. About The Role As a Delivery...
