(fluent English) Service Delivery Manager
hace 3 semanas
Service Delivery Manager (Argentina) Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced Chief Customer Officer and provide high‑level quality service for famous worldwide well‑known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. What you will do: Take part in the new clients' integrations and simultaneously manage them. Maintain constant communication with support specialists and clients. Make sure that support processes are built according to all the standards (KPIs/SLAs/QA). Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis. Proactively mediate and resolve any clients' and consultants' concerns. Monitor service quality via internal or external QA platforms. Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld. Assist with engaging ideal candidates and their onboarding. Help talented people from your project grow and develop professionally. Find a place to grow professionally and take a leadership role in the projects. What you need to succeed in this role: Fluency in English (C1-C2 levels). 1+ years in a similar role with proven team management experience. Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards. Solid understanding of Key Performance Indicators and SLAs in customer support. Collaborative spirit and working on cross‑functional projects for further service delivery enhancements. Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.). Excellent interpersonal and communication skills. Ability to multitask and manage multiple clients simultaneously. Track record of taking responsibility. Passion for people and technology. Benefits: Provide services during business hours. Opportunity to cooperate fully remotely. Inclusive international environment. Compensation in USD. Great rewards for referring friends. Work‑life balance. Responsive leadership interested in your growth and long‑lasting cooperation. Greenhouse conditions for self‑development. A culture built on trust, with no time‑tracking requirements. The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Seniority level Mid‑Senior level Employment type Contract Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp by 2x. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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(fluent English) Service Delivery Manager
hace 3 semanas
Municipio de Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
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Remote Service Delivery Manager — Lead Client Growth
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina SupportYourApp A tiempo completoA global Support-as-a-Service provider located in Argentina seeks a Service Delivery Manager to oversee client integrations and ensure quality support. You will manage team interactions and maintain high service standards, collaborating with major tech companies. Ideal candidates have strong English skills and experience in team management. This role offers...
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(fluent English) Account Manager
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as an Account Manager liaising with our experienced Chief...
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Patient Intake Coordinator
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina OpsArmy Careers A tiempo completoPatient Intake Coordinator (ABA Experience, Fluent English) Join to apply for the Patient Intake Coordinator (ABA Experience, Fluent English) role at OpsArmy Careers Schedule Full-time, Monday–Friday 9–5pm EST to start (will shift to a later schedule over time) About The Role This role is the first point of contact for families seeking ABA therapy for...
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Delivery Lead
hace 4 semanas
Municipio de Rincón de los Sauces, Argentina Marvik A tiempo completoJoin to apply for the Delivery Lead role at Marvik 1 day ago Be among the first 25 applicants Join to apply for the Delivery Lead role at Marvik Get AI-powered advice on this job and more exclusive features. Your responsibilities will centre around:Willing to take ownership of machine learning projects that includes state of the art solutionsUnderstanding...
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Delivery Manager
hace 6 días
Municipio de Rincón de los Sauces, Argentina Techunting A tiempo completoJoin to apply for the Delivery Manager role at Techunting Overview We’re looking for a passionate and proactive Delivery Manager to join our growing team! If you thrive on driving complex IT projects, leading high-performing teams, and building strong client relationships while shaping our organization, this role is for you. About The Role As a Delivery...
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Service Delivery Manager — IT Solutions
hace 4 semanas
Municipio de Esquel, Argentina Thales A tiempo completoA global technology firm in Argentina is seeking an experienced Service Delivery Manager to act as the primary point of contact for customers, overseeing contracts and ensuring satisfaction. The ideal candidate will have over 5 years of experience in IT service management, communication skills in both Spanish and English, and a relevant degree. This is a...
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Sr Technical Delivery Manager
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina Coderio A tiempo completo1 week ago Be among the first 25 applicants About Us Coderio designs and delivers scalable digital solutions for global companies. We combine strong technical expertise with a product mindset to lead complex software initiatives end-to-end. We work with international clients, value autonomy and clear communication, and build long‑term partnerships through...
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(Fluent English) Customer Success Specialist
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina SupportYourApp A tiempo completo(Fluent English) Customer Success Specialist (Argentina) We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of...
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(Fluent English) Customer Success Specialist
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina SupportYourApp A tiempo completo(Fluent English) Customer Success Specialist (LATAM) 3 weeks ago Be among the first 25 applicants Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting...
