Fluent English) Service Delivery Manager
hace 4 semanas
Fluent English) Service Delivery Manager (Argentina) SupportYourApp Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world’s leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced Chief Customer Officer and provide high‑level quality service for famous worldwide well‑known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical and business knowledge of a product to provide a seamless experience for users all over the globe. What you will do Take part in the new clients’ integrations and simultaneously manage them Maintain constant communication with support specialists and clients Make sure that support processes are built according to all the standards (KPIs/SLAs/QA) Assist clients with improving their customers’ support experience, incl. strategic planning and product development analysis Proactively mediate and resolve any clients’ and consultants’ concerns Monitor service quality via internal or external QA platforms Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld Help talented people from your project grow and develop professionally Find a place to grow professionally and take a leadership role in the projects What you need to succeed in this role Fluency in English (C1-C2 levels) 1+ years in a similar role with proven team management experience Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards Solid understanding of Key Performance Indicators and SLAs in customer support Collaborative spirit and working on cross‑functional projects for further service delivery enhancements Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.) Excellent interpersonal and communication skills Ability to multitask and manage multiple clients simultaneously Track record of taking responsibility Passion for people and technology Benefits Provide services during business hours Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Great rewards for referring friends Work‑life balance Responsive leadership interested in your growth and long‑lasting cooperation Greenhouse conditions for self‑development A culture built on trust, with no time‑tracking requirements So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded #J-18808-Ljbffr
-
Fluent English) Service Delivery Manager
hace 6 horas
Rosario, Argentina SupportYourApp A tiempo completo**Who are we?** **SupportYourApp** is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a **Service Delivery Manager** liaising with our...
-
(fluent English) Service Delivery Manager
hace 3 semanas
Municipio de Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
-
Global Service Delivery Manager
hace 4 semanas
Rosario, Argentina Buenos Aires A tiempo completoA global support service leader in Argentina is looking for a Service Delivery Manager. This role demands fluency in English and over a year of team management experience. You will manage client integrations, maintain communication, and ensure quality support processes. The position offers fully remote work, the opportunity for personal and professional...
-
(Fluent English) Account Manager
hace 18 horas
Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Account Manager Join our community as an Account Manager liaising with our...
-
Remote Customer Service Representative
hace 2 semanas
Rosario, Argentina France and Son A tiempo completoCompany: France and Son Location: Remote Job Type: Full-time (40 hours per week) - Previous experience in similar roles required, particularly in multinational settings. **Language Skills**: - Excellent understanding of English, both spoken and written, is crucial. **Role Focus**: - Sales tasks are key, including identifying customer needs, product...
-
Global Service Delivery Lead | Remote
hace 3 semanas
Municipio de Rosario, Argentina SupportYourApp A tiempo completoA global support service company is seeking a Service Delivery Manager in Santa Fe, Argentina. You will oversee new client integrations and maintain communication with support teams. The ideal candidate should have over 1 year of experience in team management and fluency in English. A collaborative spirit and familiarity with customer support platforms are...
-
Remote Bilingual Spanish-English Customer Support Specialist
hace 4 semanas
Rosario, Argentina TalentPop App A tiempo completoA leading customer support provider is seeking a Spanish-English Customer Support Associate to assist customers through voice calls and live chat. Candidates must have 1+ years of remote customer service experience and be fluent in Spanish and English. This role offers the opportunity to work remotely, providing timely support, troubleshooting issues, and...
-
(Fluent Italian and English) Customer Support
hace 5 días
Rosario, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our **Customer Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
Engagement Manager
hace 2 semanas
Rosario, Argentina Sofvio A tiempo completoEngagement Manager (Proficient in English) Avature As a global software company, we provide world‑class customer service to an eclectic portfolio of customers with an equally varied set of needs. As an Engagement Manager, you’ll be responsible for leading, organizing and carrying out complex projects. From the planning stages to rollout, you’ll...
-
Engagement Manager
hace 2 semanas
Rosario, Argentina Sofvio A tiempo completoEngagement Manager (Proficient in English) Avature As a global software company, we provide world‑class customer service to an eclectic portfolio of customers with an equally varied set of needs. As an Engagement Manager, you’ll be responsible for leading, organizing and carrying out complex projects. From the planning stages to rollout, you’ll...
