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IT Support Level 1
hace 10 horas
We are looking for a Level 1 IT Support Technician to join our team and provide high-quality technical assistance to internal and external users. The ideal candidate will be tech-savvy, customer-focused, and capable of diagnosing and resolving basic technical issues efficiently. This position requires a proactive and analytical professional who can work independently while collaborating effectively within a dynamic technical environment.
Duties
/ Tasks to perform Provide first-level technical support for hardware, software, and connectivity issues Administer and support Office 365, Google Workspace, and basic AWS environments Troubleshoot Windows, Linux, macOS, and Windows Server issues Perform remote software installations, configurations, and updates Manage and troubleshoot local network settings, IP addressing, and connectivity Use ticketing systems to document, track, and resolve support requests Deliver clear, professional communication and excellent customer service Administer email filters, DNS settings, and basic IT security tools Support backup, firewall, and virtualization tools Create and maintain technical documentation and procedures Escalate unresolved issues to higher-level IT support when required Assist with basic automation or scripting initiatives to improve processes Requirements Solid understanding of computer systems, mobile devices, and office automation tools Basic experience administering Office 365, Google Workspace, or Amazon AWS Ability to troubleshoot Windows, Linux, macOS, and Windows Server environments Basic knowledge of networking concepts, including IP addressing and local networks Experience using ticketing systems (e.g., Autotask, Syncro, ConnectWise) Familiarity with remote support tools such as ConnectWise or Datto Understanding of documentation platforms like ITGlue or similar tools Strong verbal and written communication skills with a customer-focused mindset Self-starter with attention to detail, ownership mentality, and ability to work independently Schedule: Monday through Friday, 11:30 AM – 5:30 PM (GMT -6:00) Central Time (US & Canada) Benefits Competitive pay in US Dollars. You'll get to work with some amazing, respected business professionals. We really value and encourage input from our team members. We offer different payment methods (Zelle, Face Bank, Binance) You'll get paid every two weeks.
Birthday and work anniversary celebrations. Alliances with many brands grant extra benefits to freelancers. Weekly recreation dynamics that foster a healthy work environment. Before You Apply, Please Read: At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities.
However, we want to be clear: ⏰ These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
