Desktop Support Level 3

hace 1 semana

Buenos Aires, Argentina Jam City A tiempo completo

**Key Responsibilities**

  • Advanced experience with ITSM and ticketing systems such as Jira or ServiceNow.
  • Strong knowledge of Windows, macOS, Android, and iOS system administration.
  • Strong knowledge of Mobile Device management systems
  • Familiarity with Active Directory, Okta, Group Policy, and identity management solutions.
  • The ability to solve higher-level technical issues requiring in-depth research and problem-solving, handling escalations involving integrations, software conflicts, or network connectivity.
  • The ability to operate with high autonomy, making strategic technical decisions, and taking ownership of IT projects, infrastructure improvements, and security initiatives.
  • The capability to provide expert guidance on IT policies, standards, and industry trends, while receiving general guidance from senior IT staff and management.
  • Demonstrated leadership and the ability to provide expert-level support for IT operations.
  • Excellent interpersonal and customer service skills.
  • Ability to multi-task in a high-demand environment.

**Requirements**

  • Advanced experience with ITSM and ticketing systems such as Jira or ServiceNow.
  • Strong knowledge of Windows, macOS, Android, and iOS system administration.
  • Strong knowledge of Mobile Device management systems
  • Familiarity with Active Directory, Okta, Group Policy, and identity management solutions.
  • The ability to solve higher-level technical issues requiring in-depth research and problem-solving, handling escalations involving integrations, software conflicts, or network connectivity.
  • The ability to operate with high autonomy, making strategic technical decisions, and taking ownership of IT projects, infrastructure improvements, and security initiatives.
  • The capability to provide expert guidance on IT policies, standards, and industry trends, while receiving general guidance from senior IT staff and management.
  • Demonstrated leadership and the ability to provide expert-level support for IT operations.
  • Excellent interpersonal and customer service skills.
  • Ability to multi-task in a high-demand environment.

**Preferred Qualifications**

  • Industry certifications such as CompTIA A+, Network+, Microsoft, or Apple
  • Certified Support Professional (ACSP) are a plus.
  • Previous experience in corporate IT environments.

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