Level 1 Customer Support Representative

hace 1 semana


Buenos Aires, Argentina Buzops A tiempo completo

Are you a problem-solver with a knack for thinking on your feet and turning challenges into solutions that delight customers? Do you thrive in a fast-paced environment, where no two days are the same, and you can deliver results with lightning speed? If you have exceptional communication skills, a proactive mindset, and a passion for going above and beyond to make customers happy, we want you to join our dynamic team as a **Level 1 Customer Support Representative**

**What You'll Do**

  • Become an expert in our software platform, offering practical recommendations and creating innovative workarounds to meet customer needs.
  • Identify, troubleshoot, and resolve customer concerns while maintaining a positive attitude and a focus on solutions.
  • Proactively follow up on customer inquiries, ensuring every customer feels valued and satisfied.
  • Collaborate with team members to share insights, streamline processes, and continually improve the customer experience.

**What We’re Looking For**

  • Exceptional problem-solving skills with the ability to think critically and make decisions on the fly.
  • Outstanding written and verbal communication skills in English, with the ability to explain complex ideas in simple terms.
  • High-speed internet and a dedicated workspace to ensure seamless video interactions with customers.

- Availability to work **Monday through Friday, 9 AM - 6 PM EST.**

  • A proactive, results-oriented attitude and a passion for going above and beyond to make customers happy.
  • Prior experience in software support or a similar customer-facing role is a plus but not required—we’ll train the right person

**Salary Range**

  • **$10,000 to $18,000 USD annually** (commensurate with experience and performance).

**What We Offer**

  • Competitive pay and opportunities for performance bonuses.
  • Work-from-home flexibility with a supportive and collaborative remote team.
  • Ongoing training to help you master our platform and grow your skills.
  • A chance to make a real impact on customer satisfaction and success.

**Job Types**: Full-time, Contract

Contract length: 60 months

Pay: $10,130,100.00 - $18,234,000.00 per year



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