Associate Account Manager

Get AI-powered advice on this job and more exclusive features. This range is provided by PadSplit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30,000.00/yr - $35,000.00/yr The Role We Need PadSplit is hiring an Associate Account Manager to help us deliver scalable, high-impact support to our growing community of hosts. Rather than managing a small portfolio individually, this role will engage hundreds of hosts through group channels such as webinars, office hours, email campaigns, and educational resources. The goal is to ensure every host receives meaningful value, clear communication, and the tools they need to succeed on the PadSplit platform. This position plays a critical role in strengthening host retention, satisfaction, and the overall health of our marketplace. The Person We Are Looking For PadSplit needs someone who is a proactive communicator and thrives in both group settings and digital engagement. The ideal candidate brings a customer-first mindset and can balance education, account management, and light sales expansion — all while doing it at scale. This person must be able to excel at simplifying complex ideas, analyzing data to identify opportunities, and building engaging webinars and email programs that drive results. Most importantly, they’re collaborative, adaptable, and energized by working in a dynamic, high-growth environment where cross‑functional teamwork is key so we can continue our mission of solving the affordable housing crisis — one room at a time. Day‑to‑Day Responsibilities Scaled Host Education: Develop and facilitate webinars, office hours, and group sessions to onboard and support large groups of hosts Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota target. Programmatic Communication: Build and manage proactive communication cadences (newsletters, best practice updates, playbooks) to ensure consistent host engagement. Resource Development: Create scalable content (guides, FAQ updates, videos) to empower hosts with self‑service solutions. Performance Insights: Use host data to identify common challenges or opportunities across cohorts and deliver insights back to both hosts and internal teams. Expansion at Scale: Spot and encourage expansion opportunities among “long‑tail” hosts, using playbooks, campaigns, and referral nudges. Feedback Loops: Collect host feedback at scale, and share actionable insights with Product, Sales, and Operations to improve the overall host experience. Community Building: Cultivate a sense of community among hosts by promoting peer‑to‑peer learning and highlighting success stories. Existing PadSplit Purchases: Onboard hosts that purchase existing PadSplit (“resale hosts”) Quality Assurance: Periodically reach out to hosts failing to operate within PadSplit standards & guidelines What You’ll Need to Be Successful Strong Communication Skills: Exceptional ability to deliver clear and engaging group presentations and written communication Customer‑Centric Mindset: Dedication to helping hosts succeed and find value in PadSplit Program Design Skills: Experience building scalable success or education programs (customer success, account management, or training background preferred) Sales & Retention Awareness: Understanding of account management with the ability to identify and support expansion opportunities Analytical Skills: Comfort using data to deep‑dive and action on issues, and to identify opportunities Tech Savvy: Familiarity with Salesforce, Slack, and webinar tools (Zoom, Google Meet, or similar) Adaptability: Comfortable testing, iterating, and refining new approaches in a startup environment The Interview Process Your application will be reviewed for possible next steps by the Hiring Manager If you meet eligibility requirements, the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes If warranted, the next step would be a video interview with our Director of Host Success for forty‑five (45) minutes If warranted, the final step would be a video interview with our Head of Sales thirty (30) minutes If warranted, then we move to offer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Compensation is based on the role’s scope, market benchmarks, the person’s expertise and experience, and the impact of their contributions to our business goals. In addition to the base salary, there is a commission component: Variable: $25 per room expansion On‑Target Variable Commission is 240 rooms/year, or $6,000 in variable compensation Seniority level Entry level Employment type Full‑time Job function Sales and Business Development Referrals increase your chances of interviewing at PadSplit by 2x Get notified about new Associate Account Manager jobs in Argentina. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr