IT Incident Manager
hace 3 semanas
At PayRetailers, we are committed to providing cutting‑edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments. Responsibilities Ensuring appropriate handling of incidents with the highest priority level; assisting IT teams from the time when the incidents are assessed until their resolution, so that service can be restored promptly and the impacts limited. Leading task forces as part of the resolution of major incidents; ensuring coordination between IT and business stakeholders; managing end‑to‑end communication by giving information in a relevant and timely manner. Managing major incident reviews; assisting IT managers in identifying root causes; providing accurate descriptions of impacts and improvement actions for the weekly committee meeting with Tech executive management. Ensuring close working relationships and regular interactions with internal clients; providing reporting, KPIs, in‑depth analysis as well as incident reports. Coordinating problem management activities; assisting IT teams from the time when they are defined until their implementation; acting as a facilitator and monitoring their progress. Promoting incident and problem management practices and helping teams to ensure that these are properly carried out. Ensuring on‑call duty and “IT crisis” standby, in rotation with other team members. Qualifications Degree in Computer Engineering, Industrial or similar. More than 4 years of experience in the functions described above. Skills in incident management tools. Skills in corporate tools Jira and Azure platform. Experience in the sector of online payments and payment gateways (preferred). What we offer Competitive salary Opportunities to grow within a company in hyper‑growth stage. Additional days of holidays Private health insurance. Free catering in the office. Free language classes. Individual development plans. Excellent work environment and good collaboration. Free coffee/tea, fruits and snacks from the company. #J-18808-Ljbffr
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hace 4 semanas
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