IT Incident Manager
hace 12 horas
At PayRetailers, we are committed to providing cutting‑edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments. Responsibilities Ensuring appropriate handling of incidents with the highest priority level; assisting IT teams from the time when the incidents are assessed until their resolution, so that service can be restored promptly and the impacts limited. Leading task forces as part of the resolution of major incidents; ensuring coordination between IT and business stakeholders; managing end‑to‑end communication by giving information in a relevant and timely manner. Managing major incident reviews; assisting IT managers in identifying root causes; providing accurate descriptions of impacts and improvement actions for the weekly committee meeting with Tech executive management. Ensuring close working relationships and regular interactions with internal clients; providing reporting, KPIs, in‑depth analysis as well as incident reports. Coordinating problem management activities; assisting IT teams from the time when they are defined until their implementation; acting as a facilitator and monitoring their progress. Promoting incident and problem management practices and helping teams to ensure that these are properly carried out. Ensuring on‑call duty and “IT crisis” standby, in rotation with other team members. Qualifications Degree in Computer Engineering, Industrial or similar. More than 4 years of experience in the functions described above. Skills in incident management tools. Skills in corporate tools Jira and Azure platform. Experience in the sector of online payments and payment gateways (preferred). What we offer Competitive salary Opportunities to grow within a company in hyper‑growth stage. Additional days of holidays Private health insurance. Free catering in the office. Free language classes. Individual development plans. Excellent work environment and good collaboration. Free coffee/tea, fruits and snacks from the company. #J-18808-Ljbffr
-
Incident Manager: Lead IT Incident Response
hace 2 semanas
Buenos Aires, Argentina AgileEngine A tiempo completoA global fintech leader is seeking an experienced Incident Manager in Buenos Aires. The role involves minimizing business service downtime during IT incidents and leading technical support groups. Key qualifications include advanced English, experience in client-facing roles, and ITIL processes. Strong leadership and analytical skills are essential. This...
-
Incident Manager
hace 6 días
Buenos Aires, Argentina Incrementum A tiempo completoEsta oferta de trabajo no se encuentra disponible en tu país. Descripción de la vacante Tenemos una oportunidad en Frávega, ya que estamos buscando un Inciden Manager que se encargará de: Recibir en el marco del proceso de gestión de incidentes, el input ya sea desde una alarma crítica, Opsgenie, o aviso personalizado de un colaborador. Realizando una...
-
Incident Manager
hace 1 semana
Capital Federal, Buenos Aires, Argentina Frávega A tiempo completoTenemos una oportunidad en Frávega, ya que estamos buscando un Inciden Manager que se encargará de: Recibir en el marco del proceso de gestión de incidentes, el input ya sea desde una alarma crítica, Opsgenie, o aviso personalizado de un colaborador. Realizando una evaluación de nível 1 del caso, ya sea mediante herramientas de monitoreo o con el...
-
IT Incident Manager: Respuesta y Coordinación
hace 1 semana
Buenos Aires, Argentina Faena Hotel Buenos Aires A tiempo completoUn destacado hotel en Buenos Aires busca un Incident Manager para gestionar operaciones y resolver incidentes críticos. El candidato ideal debe tener más de 5 años de experiencia en ITIL y gestión de incidentes, siendo responsable de la coordinación de equipos técnicos y comerciales. Se valorará una actitud proactiva y habilidades de comunicación,...
-
Incident Manager
hace 2 semanas
Buenos Aires, Argentina AgileEngine A tiempo completoYou deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...
-
IT Incident
hace 12 horas
Buenos Aires, Argentina Shake Again A tiempo completoA leading payment solutions company in Buenos Aires is seeking an experienced IT Incident Manager to handle high-priority incidents and lead task forces for major issues. You will manage incident reviews and coordinate communications among stakeholders while promoting best practices in problem management. The ideal candidate has over 4 years of experience in...
-
Incident Manager
hace 1 semana
Buenos Aires, Argentina Faena Hotel Buenos Aires A tiempo completoDescripción de la vacante Responsabilidades principales Ser el focal point para la operación del negoció ante cualquier incidente o degradación de los servicios informáticos. Monitorear todos los incidentes asegurándose de que se resuelvan correctamente, minimizando el impacto. Plantear un problema si es necesario (problema requiere llegar a la causa...
-
Incident Manager — Global IT Incident Response Lead
hace 3 semanas
Buenos Aires, Argentina Sagan A tiempo completoA global financial technology leader is seeking an Incident Manager in Buenos Aires. This role involves coordinating technical teams during critical incidents and requires strong leadership and interpersonal skills. The ideal candidate will have experience with ITIL processes and be fluent in English. There is a commitment to diversity and inclusion in the...
-
Incident Manager
hace 2 semanas
Capital Federal, Buenos Aires, Argentina ITPS.ONE A tiempo completo**Responsabilidades principales**: Ser el focal point para la operación del negoció ante cualquier incidente o degradación de los servicios informáticos. Monitorear todos los incidentes asegurándose de que se resuelvan correctamente, minimizando el impacto Plantear un problema si es necesario. (Problema requiere llegar a la causa raíz a partir de un...
-
Incident Manager
hace 4 días
Buenos Aires, Argentina Tekskills Inc A tiempo completo**Job Title: Incident Manager** **Location: Buenos Aires,** **Argentina (Onsite)** **Duration:12+ Months** **JD**: Troubleshoot Circuit & HW issues and HW replacement, Production Alignment calls and vendor escalations. **Job Type**: Contract Ability to commute/relocate: - Buenos Aires, Buenos Aires: Reliably commute or planning to relocate before...
