Incident Manager

hace 2 semanas

Buenos Aires, Argentina Fiserv A tiempo completo

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

**Responsibilities**:
**Requisition ID** R-10355547 **Date posted** 05/14/2025 **End Date** 06/02/2025 **City** Buenos Aires **Country** Argentina **Location Type** Onsite

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

incident manager

As Incident Manager you will be responsible for minimizing business service downtime and the impact of a major IT incident. You will oversee IT Operations, coordinate and lead technical support groups, and handle both internal and client communications to senior management during critical incidents, providing leadership with metrics and insights.

What we’re looking for:
Languages: English. Advanced / Fluent.

Experience working in client-facing positions is necessary.

Experience in working with ITIL processes.

Experience leading restoration efforts during critical incidents, coordinating technical resources from multiple teams.

Strong interpersonal skills to partner with other stakeholders in technology, operations, and business organizations. Excellent verbal and written communication. One team mentality.

Ability to work under pressure and prioritize.

Analytical and problem-solving skills.

Strong leadership skills and the ability to generate engagement in the team, working towards a common goal.

Experience analyzing incident related metrics, elaborating reports, and identifying improvement opportunities.

Working experience in matrix organizations supporting local and global teams.

Experience in IT Application and Infrastructure support.

Experience in payment and/or financial industry is desirable.

+2 years in an IT leadership role either in directly managing staff or in providing technology leadership.

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Diversity and Inclusion**:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

**Note to agencies**:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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