Customer Support Specialist
hace 6 días
Customer Support Specialist (SaaS) About Cira Apps. Cira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments, with highly integrated one‑way and multi‑way sync that also connects to platforms such as Google Workspace, Salesforce, and HubSpot. Our product family—CiraSync Cloud, CiraHub, CiraSync On‑Premise, and SyncGene—draws on 20+ years of experience helping organizations move from on‑premises Exchange/Active Directory to Exchange Online and Azure AD. Role Overview We’re looking for a Customer Support Specialist who will deliver outstanding customer service and technical assistance for our software‑as‑a‑service products. You’ll learn our offerings end‑to‑end and communicate clearly with customers to resolve issues and ensure a seamless user experience. What You’ll Do Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings. Diagnose and troubleshoot technical issues related to our SaaS products and software. Assist users with setup and effective use of our applications. Document and track support requests in Salesforce Service Cloud. Collaborate with product and engineering to elevate and resolve complex issues. Gather and relay customer feedback to inform product enhancements. What You’ll Bring Experience in customer support, ideally within a SaaS environment. Strong problem‑solving abilities and keen attention to detail. Familiarity with SaaS products and customer support tools. Ability to work autonomously and collaboratively within a team. Excellent organizational skills with the capacity to manage multiple tasks simultaneously. Empathy and patience when handling customer concerns, especially in challenging situations. Required Technical Experience (Microsoft) Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant‑level basics, and admin workflows. Exchange Online — mailbox, calendar, and contact concepts; policy impacts; common permissions and sync scenarios. Azure AD / Microsoft Entra ID — identities, groups, roles, conditional access basics, and understanding how directory data surfaces in downstream apps. Nice to Have Experience with PowerShell for diagnostics or light automation. Familiarity with mobile platforms (iOS/Android) for contact/calendar behavior. Exposure to Google Workspace or other cloud environments. Prior work with multi‑system sync tools or integrations (e.g., Salesforce, HubSpot). Why Join You’ll be part of a team that builds mission‑critical sync for enterprises, partnering closely with product and engineering while directly improving the experience of thousands of end users. How to Apply Submit your application via our careers page (BambooHR) and a short note describing your experience with O365, Exchange Online, and Azure AD. Equal Opportunity Cira Apps is committed to a diverse and inclusive workplace. Cira Apps is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request accommodation, please notify us at Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: IT Services and IT Consulting Location: Buenos Aires, Buenos Aires Province, Argentina. #J-18808-Ljbffr
-
Municipio de Esquel, Argentina CiraSync A tiempo completoA leading synchronization solutions company is seeking a Customer Support Specialist to provide exceptional service for their SaaS products. In this role, you will manage customer inquiries, troubleshoot issues related to Microsoft 365 and related technologies, and collaborate with product teams. The ideal candidate will have a background in customer...
-
Go-Highlevel Technical Support Specialist
hace 3 semanas
Municipio de Esquel, Argentina Builder Lead Converter A tiempo completoGo-Highlevel Technical Support Specialist Join to apply for the Go-Highlevel Technical Support Specialist role at Builder Lead Converter , a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales. Pay Range Base pay: $22,000.00/yr - $28,000.00/yr (your actual pay will be based on your skills and...
-
Go-Highlevel Tech Support Specialist | Training
hace 3 semanas
Municipio de Esquel, Argentina Builder Lead Converter A tiempo completoA leading Software as a Service company is seeking a Go-Highlevel Technical Support Specialist to join its team. This full-time remote position in Argentina involves maintaining high customer satisfaction through effective communication and troubleshooting. The ideal candidate should have proven customer support experience, proficiency with High-level...
-
Remote Spanish-English Customer Support Specialist
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina TalentPop App A tiempo completoA dynamic tech company is seeking a Spanish Bilingual Customer Service Specialist to provide exceptional support via voice and chat. You'll assist diverse customers and troubleshoot issues while personalizing interactions to build strong relationships. With 1+ year of customer service experience and fluency in both Spanish and English, you'll thrive in a...
-
Social Media Customer Support Specialist
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina Digital A tiempo completoA leading digital services company seeks a Customer Service Specialist for Social Media Platforms. The role focuses on managing inbound customer inquiries and real-time support. Candidates need to be dependable and customer-focused, with strong English communication skills, and preferably experience with global brands. This position operates on Pacific...
-
SaaS Customer Support Specialist
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina Omnisend A tiempo completoA customer-centric tech company seeks a customer support specialist to provide professional assistance across email and chat channels. The ideal candidate has fluency in English, strong ownership skills, and experience in fast-paced tech environments. The company offers a starting gross salary of 1,100 EUR/month, quarterly reviews, health insurance, and a...
-
Sales Support Specialist
hace 4 semanas
Municipio de Esquel, Argentina Solera Holdings, LLC. A tiempo completoJoin to apply for the Sales Support Specialist role at Solera Holdings, LLC. 1 day ago Be among the first 25 applicants Role Sales Operations Specialist Activities related to sales and sales operations What You’ll Do Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses...
-
Customer Service Specialist – Order Management
hace 2 semanas
Municipio de Esquel, Argentina Thales A tiempo completoCustomer Service Specialist – Order Management & Invoicing At Thales Argentina , we are seeking a Customer Service Specialist to play a key role in coordinating purchase orders, order entry, and invoicing processes. In this role, you will work closely with Sales, Finance, and Project Management teams to ensure efficiency, accuracy, and seamless support for...
-
Software Support Specialist
hace 3 semanas
Ciudad de Mendoza, Argentina ITSM Consulting A tiempo completoJob description Our Client is a fast-growing software company looking for a new Software Support Specialist ! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience. What You’ll Be Doing Work directly with customers to help them configure web based software Resolve technical support tickets...
-
PROGRAM SUPPORT SPECIALIST
hace 3 semanas
Municipio de Esquel, Argentina InEvent A tiempo completoJoin to apply for the PROGRAM SUPPORT SPECIALIST role at InEvent . InEvent is an innovative and fast‑paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, providing high‑level management for the c‑level suite and robust operational tools for analysts and managers. Program Support Specialist As a...
