Go-Highlevel Technical Support Specialist

hace 4 semanas


Municipio de Esquel, Argentina Builder Lead Converter A tiempo completo

Go-Highlevel Technical Support Specialist Join to apply for the Go-Highlevel Technical Support Specialist role at Builder Lead Converter , a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales. Pay Range Base pay: $22,000.00/yr - $28,000.00/yr (your actual pay will be based on your skills and experience). Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Promptly responding to customer inquiries and providing relevant information. Troubleshooting issues and/or logging support requests for software developers. Communicating with customers through various channels such as email, SMS, Zoom, and phone support. Acknowledging and resolving customer complaints with efficiency and empathy while keeping records of interactions. Mastering product knowledge to effectively address customer questions and concerns. Providing basic training via Zoom calls, written instructions, screenshots, or video recordings of your desktop. Collaborating with colleagues to address customer needs and provide feedback on the customer service process. Ensuring overall customer satisfaction and delivering professional customer support. Qualifications Proven customer support experience and strong phone contact handling skills. Ability to adapt to different types of customers and handle varied character interactions. Proficiency with High-level or similar software, along with general software knowledge. In-depth understanding of customer service principles. Product knowledge for our different software platforms. Strong focus on quality and problem-solving. Exceptional conflict resolution and information analysis abilities. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Familiarity with Atlassian products including Confluence, Jira, Jira Help Desk and Trello. Basic technical skills in Google, Gmail, Google Calendar, Facebook, WordPress, and image editing. Highly organized with the ability to manage a Help Desk ticketing system and proficiency in phone, email, and chat communication in English. Strong understanding of technical marketing strategies. Fluent in English. Additional Details Location: Full-time position (40 hours/week) with a long-term US-based company. Off-shore applicants encouraged to apply – must have a good and stable internet connection and necessary technical equipment. Working Hours: 8 am - 5 pm CDT, Monday – Friday. Compensation: Competitive salary, paid time off, floating holidays, profit sharing, flexible schedule, performance-based quarterly bonuses, and team building activities. #J-18808-Ljbffr



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