IT Support Specialist
hace 3 semanas
IT Support Specialist (Entry-friendly, Training Provided) About Fundraise Up We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Highlights Base Salary: $18,000 - $24,000 Location: remote in LatAm Stock options About the Role We're looking for someone who enjoys helping people, learns quickly, and communicates clearly — even if you don't come from an IT background. This is our first-line internal support role , and you'll be the person colleagues come to with everyday technical questions. You'll have runbooks, checklists, and a team to help you grow. Key Responsibilities Help colleagues with basic app issues, simple macOS questions, login problems, and general "how do I…?" requests. Coordinate with People Ops, DevOps, and Finance; escalating more complex questions with clear context. Convert solved cases into short articles and checklists in Notion, keeping our internal guides tidy. Help track laptops and accessories as they're assigned, moved, or returned. Prepare laptops, set up initial accounts, apps, profiles, bookmarks, and update asset records. Follow a clear checklist to disable access, update routing, and prepare devices for return. Apply simple rules around access levels and documentation in a guided manner. Skills and Qualifications Native Russian, strong written/spoken English. Confident everyday Mac user (or fast learner). Follow steps accurately, respect security rules, and keep things organized. Friendly, patient, service-oriented, and clear in writing. Growth mindset: enjoys learning, improving processes, and taking ownership. 1–3 years of IT/help desk experience preferred; not required, training provided. Benefits 31 days off. Home Office Setup Assistance: assistance with furniture and workspace items. English learning courses (50% reimbursement, up to $1,000 annually). Relevant professional education (50% reimbursement, up to $1,500 annually). Gym or swimming pool (50% reimbursement, up to $500 annually). Coworking (up to $250 monthly). Remote working. Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Software Development #J-18808-Ljbffr
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Remote IT Support Specialist
hace 2 semanas
Municipio de Esquel, Argentina FullStack A tiempo completoA global IT talent network is looking for an IT Support Specialist for a remote position. The ideal candidate has over 3 years of IT support experience and advanced English skills. Responsibilities include collaborating with client teams, troubleshooting hardware and software issues, and managing onboarding/offboarding workflows. The company offers...
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Remote IT Support Specialist
hace 3 semanas
Municipio de Esquel, Argentina Fundraise Up A tiempo completoA global fundraising platform is seeking an IT Support Specialist to provide first-line internal support. This entry-level role involves assisting colleagues with basic technical issues and coordinating with various teams. The ideal candidate should be a native Russian speaker with strong English skills, a friendly service orientation, and a willingness to...
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