Customer Support Agent with Japanese
hace 3 días
In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.
Location: Remote (EMEA)
Employment type: Full-time
Remuneration: Service agreement
DUTIES AND RESPONSIBILITIES:
- Graduated with a College/University degree.
- Qualifications in economics/ finance or any related field is a plus.
- Excellent command of the English and Japanese languages, both verbal and written (C1)
- Relevant experience background in the forex industry would be considered as an advantage.
- Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
- Excellent communication and interpersonal skills.
- Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
- Works independently and as a part of a team with a willingness to ensure results are achieved.
- Ability to work under pressure and meet deadlines.
- Ability to work effectively in an office-based environment.
REQUIREMENTS:
- Assists customers to open trading accounts.
- Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
- Handles welcome calls/call-back requests.
- Maintains contact with existing clients to ensure high levels of client satisfaction.
- Provides general information regarding platforms and services offered.
- Handling of back-office queries.
- Supporting clients with technical and troubleshooting issues.
- Dealing with customer complaints promptly and effectively.
- Providing support and troubleshooting on Meta Trader platforms.
- Liaising with all departments to resolve issues.
- Suggests ideas and action to develop the market.
- Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
- Forwards any issues or requests to the head of the department and/or the appropriate department.
- Educates the customer where applicable.
- Ability to work in a dynamic and multicultural environment.
BENEFITS:
- Remuneration according to qualifications and experience
- 13th Salary
- Medical Insurance Scheme
- Provident Fund
- Working Permit arrangements for the employee
- Company’s Group Discount Scheme
- Free Parking
- Inhouse fitness room with classes
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Opportunities for professional learning and growth
-
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoJob Title: Customer Support Agent with Japanese Language SkillsWe are seeking a highly skilled and experienced Customer Support Agent with Japanese language skills to join our team at Wibit Consulting & Services (WibitCS). As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients, resolving their queries...
-
Customer Support Specialist
hace 2 días
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoJob Title: Customer Support Agent with JapaneseWe are seeking a highly skilled and multilingual Customer Support Agent to join our team at Wibit Consulting & Services (WibitCS). The ideal candidate will possess excellent communication skills in both English and Japanese, with a strong background in customer service and a passion for delivering exceptional...
-
Customer Support Agent with Dutch
hace 3 días
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoJob Title: Chat Customer Support Agent with DutchWe are seeking a highly skilled and motivated Chat Customer Support Agent with Dutch language proficiency to join our team at Wibit Consulting & Services (WibitCS).Job Summary:The successful candidate will be responsible for providing exceptional customer service to clients through chat and email, resolving...
-
Customer Support Agent with Farsi
hace 3 días
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoIn collaboration we are working with a leading financial services company that is looking to recruit a Farsi-speaking Customer Support Agent for their Limassol office. Location: Limassol office or hybrid if out of Limassol, CyprusEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Proven customer support...
-
Customer Support Agent
hace 3 días
Buenos Aires, Argentina Capital Recruit A tiempo completoAbout the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
-
Customer Support Agent
hace 7 horas
Buenos Aires, Argentina Monese A tiempo completoAt Monese, we are breaking down boundaries every day to help you build a better future.As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped millions of customers revolutionise the way they live their lives in a global world.We are backed by the best of the best, with...
-
Chat/Email Customer Support Agent
hace 1 semana
Buenos Aires, Argentina Social Discovery Group A tiempo completoSocial Discovery Group (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund.More than 500...
-
Entry Level Customer Support Agent
hace 4 meses
Buenos Aires, Argentina The Language Doctors, Inc. A tiempo completoThe Language Doctors are looking for enthusiastic **Entry-Level Customer Support Agents** to join our multicultural team. Our ceaselessly expanding company is dedicated to breaking language barriers and connecting cultures worldwide. As an Entry-Level Customer Support Agent, you will be the first point of contact; addressing inquiries, resolving issues, and...
-
German Customer Support Agent in Athens
hace 4 días
Buenos Aires, Argentina Work International A tiempo completoExperience the Mediterranean Lifestyle as a Customer Support AgentAre you looking for a career change that combines your language skills with a unique cultural experience? We have an exciting opportunity for a German-speaking Customer Support Agent to join our team in Athens, Greece.About the RoleAs a Customer Support Agent, you will be responsible for...
-
Quality Assurance Analyst with Japanese
hace 4 días
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoIn collabboration we are partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. The main goal of the Quality Assurance Analyst is to serve as an expert in quality standards. This involves assessing various content types such as audio, video, text, and photos, assigning ratings based on predetermined options, and...
-
Customer Support Agent with Finnish or Swedish
hace 4 días
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoIn collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.Work model: On-siteLocation: Riga, LatviaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end...
-
Customer Support Specialist
hace 4 días
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoJob Title: Customer Support Agent with Finnish or SwedishWe are seeking a highly skilled Customer Support Agent to join our team at Wibit Consulting & Services (WibitCS) in Riga, Latvia. As a Customer Support Agent, you will be responsible for providing exceptional customer service to clients of a payment platform.Key Responsibilities:Handle incoming...
-
Customer Support Specialist
hace 1 día
Buenos Aires, Argentina Social Discovery Group A tiempo completoCustomer Support AgentSocial Discovery Group is a global technology company that builds apps at the intersection of dating, social, and entertainment. Our company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming.We are looking for a Customer Support Agent to join our team on a freelance basis. As a...
-
Buenos Aires, Argentina Work International A tiempo completoExperience the Mediterranean Lifestyle as a Customer Support AgentAre you looking for a career change that combines customer service with a unique cultural experience? We have an exciting opportunity for a Slovakian Customer Support Agent to join our team in Athens, Greece.About the RoleAs a Customer Support Agent, you will be responsible for handling...
-
Customer Support Agent
hace 5 meses
Buenos Aires, Argentina Flipdish A tiempo completoCustomer Support Agent (Argentina) At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms. ...
-
Italian Customer Support Specialist
hace 3 días
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoCustomer Support Agent with ItalianWe are seeking a highly skilled and fluent Italian-speaking Customer Support Agent to join our team at Wibit Consulting & Services (WibitCS) in Lisbon, Portugal.Job Summary:As a Customer Support Agent with Italian, you will be responsible for providing exceptional customer service to clients using multiple communication...
-
Network Support Agent with German
hace 4 días
Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completoIn collaboration we are working with a leading tech company that is looking to recruit a Network Support Agent (German) for their Lisbon office.Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related...
-
Concur Customer Support Specialist
hace 2 semanas
Buenos Aires, Argentina SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Agent to join our team at SAP Concur. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.Key ResponsibilitiesRespond to and resolve customer inquiries...
-
Concur Customer Support Agent
hace 2 semanas
Buenos Aires, Argentina SAP A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our SAP Concur Customer Support team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their issues are resolved efficiently and effectively.Key...
-
Customer Support Agent
hace 4 meses
Buenos Aires, Argentina Modak A tiempo completoYou are going to be part of the Customer Success team, being on the frontline for problem-solving activities in our social media and our Customer Support chat. With the biggest challenge of using multiple platforms and the need of multitasking abilities. In this role and being in an early-stage startup, your responsibilities will change over time, giving...