Network Support Agent with German

hace 4 días


Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration we are working with a leading tech company that is looking to recruit a Network Support Agent (German) for their Lisbon office.

Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services


Location: onsite in Lisbon, Portugal

Employment type: Permanent.

DUTIES AND RESPONSIBILITIES:

  • Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
  • Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets
  • Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
  • Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
  • Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.

REQUIREMENTS:

  • Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
  • Proficiency in German and English (C1)
  • Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)
  • Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
  • Proficient in coordinating with others to ensure task completion
  • Strong computer skills, with experience navigating multiple applications
  • Minimum 1 year experience in same / similar roles.

BENEFITS:

  • Permanent contract
  • Competitive salary
  • Private health and life insurance from day one in the company
  • Working hours: Monday to Friday
  • On-site Work Module
  • Meal allowance on card/voucher.


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