German Customer Support Specialist

hace 3 días


Buenos Aires, Argentina Work International A tiempo completo
Job Title: German Customer Support Consultant

Job Type: Full-time

Location: Remote (Czech Republic)

About the Role

We are seeking a highly skilled German-speaking Customer Support Consultant to join our team. As a Customer Support Consultant, you will be the primary point of contact for Lufthansa passengers, providing assistance with flight reservations, cancellations, and online check-in via phone.

You will work in a multicultural environment with people from diverse nationalities, and have the opportunity to gain experience working with a world-leading flight company. Our team is committed to providing exceptional customer service, and we are looking for someone who shares our passion for delivering high-quality support.

Key Responsibilities
  • Provide customer support via phone in German and English
  • Assist with flight reservations, cancellations, and online check-in
  • Work in a team environment to resolve customer issues
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • Fluent German language skills
  • Intermediate English language skills
  • Excellent communication, multitasking, and problem-solving skills
  • Previous experience in customer service is a plus
What We Offer
  • A remote position based in the Czech Republic
  • A professional and multicultural working environment
  • Modern induction training and career path
  • Gaining experience working in a world-leading flight company
  • Opportunity to grow within the organization
  • A contract focused on a long-term relationship
  • Full-time job Sunday - Thursday, 7:30-16:00
  • Meal allowance
  • Paid flight ticket + company pays for accommodation for the first 2-3 months
  • Fixed salary + bonus
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application today or contact one of our recruiters below.



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