Customer Support Team Leader with Dutch/Flemish

hace 4 días

Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Team Leader to join their Customer Support teams in Riga.

Location: Riga, Latvia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • To motivate, develop, and mentor team members in a dynamically changing environment
  • Drive process performance to achieve and exceed SLA deliverables according to associates' balanced scorecards
  • Meet shrinkage, productivity, and attrition targets
  • Manage/take accountability for dips in performance with adequate reinforcement plans proactively
  • Ensure effective and consistent communication with internal and external contacts
  • Manage and delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs
  • Keep a detailed understanding of processes/SOPs run by the team and ability to bring in improvements and efficiencies within operations
  • Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
  • Conduct team huddles to discuss process updates, feedback, and key focus points for the day
  • Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
  • Mentor team in process quality parameters, conduct live/remote audits of client interactions
  • Perform root cause analysis to identify key defects and create action plans/goals to improve
  • Provide direct customer support, calls, answer live chats, and/or social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member
  • Create, publish, and maintain operations-related reports in a timely manner
  • Discover training needs and support in training to provide necessary coaching on the ground
  • Collaborate with different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
  • Consider any additional ad hoc tasks that may contribute to operational needs, better service to the client, or improvement to the KPI
  • Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.

REQUIREMENTS:

  • Proficient Dutch/Flemish (C1) and fluent in English (B2) language, both verbal and written
  • At least 1+ year of a BPO/call centre experience as a Team Leader
  • Willingness to relocate to Riga or already residing there
  • EU citizenship or valid work permit for Latvia
  • Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
  • Excellent people management skills should have experience in previous roles
  • Good experience in MS Office – Word, Excel, and PowerPoint
  • Strong experience in presentation skills
  • Excellent communication and customer service skills
  • Excellent analytical and problem-solving capabilities
  • Ability to drive initiatives in the team with creativity and a long-term vision
  • Experience in initiating and implementing process improvements

OFFER:

  • Paid startup training and professional development sessions
  • 8 hours shifts within the line operating hours from Monday to Friday 10 - 19 and on Satruday 10 - 14 for Dutch market or 10 - 18 From Monday to Friday for Belgian market
  • Relocation support
  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
  • Team-building activities

  • Dutch or Flemish Technical Support Specialist

    hace 1 día

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    About the RoleWe are seeking a highly skilled and fluent Dutch or Flemish Technical Support Agent to join our team in Casablanca, Morocco. As a Technical Support Agent, you will be responsible for providing exceptional customer service to Dutch or Flemish-speaking customers, resolving technical issues, and handling customer inquiries.Key...

  • Dutch or Flemish Customer Technical Support Agent

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Are you ready for an exciting opportunity to work and live in Tangier, Morocco? We're looking for enthusiastic individuals to join our team as Customer Support Representatives. In this role, you'll be the first point of contact for our customers, providing timely and empathetic support via phone and email.Responsibilities:Respond to inbound calls and...

  • Dutch or Flemish Customer Service Support

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Do you have good communication skills, do you have a feeling for empathy and would you like to help people? Would you like to work as a Customer Service Support? Do not hesitate and apply directly for the position.Your roleAs a Customer Service Support, you are responsible for a good relationship between you and the customer.With your voice and a nice offer,...

  • Dutch/Flemish Inbound or Outbound Client Service Representative

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Dutch/Flemish Inbound or Outbound Client Advisor to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales support to our clients.Key ResponsibilitiesProvide high-quality customer service to clients via phone, email,...

  • Customer Service Representative

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Tangier, Morocco OpportunityWe are seeking a skilled customer service representative to join our team in Tangier, Morocco. As a customer service representative, you will be responsible for providing top-notch support to our customers in Dutch or Flemish and English.Your Role:Provide exceptional customer service and support to our customers in Dutch or...

  • Dutch or Flemish Customer Support Agent in Fès

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Fès, Morocco Discover Fès: Your Gateway to a Rewarding Career! Are you a people person with a knack for communication and empathy? Picture yourself as a customer support agent for a leading travel giant! Don't miss out—apply now for this incredible opportunity!Your Role:Use your voice to delight customers with great offers and exceptional service! ...

  • Customer Support Agent with Dutch

    hace 3 días

    Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    Job Title: Chat Customer Support Agent with DutchWe are seeking a highly skilled and motivated Chat Customer Support Agent with Dutch language proficiency to join our team at Wibit Consulting & Services (WibitCS).Job Summary:The successful candidate will be responsible for providing exceptional customer service to clients through chat and email, resolving...

  • Dutch or Flemish Customer Support Agent in Rabat

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Rabat, Morocco Embark on a Thrilling Career Journey in Rabat! Are you a natural communicator with a heart for helping others? Imagine yourself as a customer representative for a major travel company! Apply now for this incredible opportunity!Your Role:Use your voice to bring joy and build strong customer relationships! Solve problems and provide...

  • Dutch Customer Support Specialist

    hace 4 días

    Buenos Aires, Argentina Work International A tiempo completo

    Work in Lisbon and Enjoy a Unique Career OpportunityAre you looking for a new challenge in a vibrant and charismatic city? Do you want to work with a global leader in outsourcing and enjoy a warm climate, beautiful beaches, and a low cost of living? We have an exciting opportunity for a Dutch-speaking Customer Support Agent to join our team in Lisbon,...

  • Dutch or Flemish Customer Care

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people-orientated, ambitious company. Want to start this new adventure in your...

  • Dutch or Flemish Customer Service

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Are you a people person and like helping others with their questions? Then we are looking for you. For our customer we are looking for inbound call center agents who can answer customer question in an enthusiastic, friendly and respectful way. This position is available in Valencia. You will need to relocate to Valencia where you can experience the city to...

  • Customer Service Representative with Dutch

    hace 2 días

    Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    Job Title: Customer Care Specialist with DutchWe are seeking an experienced Dutch-speaking Customer Care Specialist to join our team at Wibit Consulting & Services (WibitCS). As a key member of our customer service team, you will be responsible for reviewing incoming invoices and payment reminders, corresponding with partners, and engaging in internal...

  • Customer Experience Specialist with Dutch

    hace 4 días

    Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.Location: Valencia, SpainEmployment type: Full-time (39h)Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Communicate with customers through various channels...

  • Customer Support Team Leader

    hace 4 meses

    Buenos Aires, Argentina BetWarrior A tiempo completo

    **JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? We are here to create **exceptional** online entertainment **experiences**, offering our clients the chance to win in a **transparent**, **safe** and **responsible** way. We are BetWarrior. We welcome **passionate** warriors and are currently looking for a **Customer...

  • Dutch/Flemish Front Office Technical Agent

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your...

  • Dutch Customer Support Specialist

    hace 4 días

    Buenos Aires, Argentina Work International A tiempo completo

    Unlock Your Career in the Heart of GreeceImagine working in a vibrant city, surrounded by history, culture, and breathtaking scenery. As a Customer Support Agent with Work International, you'll have the opportunity to experience all this and more in Athens, Greece.About Our ClientOur client is a leading global outsourcing company, providing customer...

  • Dutch Customer Support Specialist

    hace 4 días

    Buenos Aires, Argentina Work International A tiempo completo

    Customer Service OpportunityJoin a multinational business process outsourcing provider as a Customer Service Representative in Sunny Cyprus.Our Client is a leading company in the industry, providing technical support, customer service, and other services globally through a large team of employees and support centers.The company's vision is to create...

  • Customer Service Representative

    hace 4 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team in Valencia, Spain. As a key member of our customer support team, you will be responsible for providing exceptional service to our Belgian telecom company customers, handling administrative and technical inquiries with ease and professionalism.Key...

  • Dutch Customer Service Representative for Greece

    hace 3 días

    Buenos Aires, Argentina Global Career A tiempo completo

    Customer Service Specialist in GreeceWe are seeking a highly skilled and motivated Customer Service Specialist to join our team in Greece. As a Dutch speaking customer service representative, you will be responsible for providing top-notch support to our customers via phone and email in Dutch and English.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    hace 3 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Support to join our team. As a Customer Service Support, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch...