Operations Manager

hace 1 semana


Mar del Plata, Buenos Aires, Argentina Assurant A tiempo completo

Operations Manager – Contact Center | Shared Services

Buenos Aires (Retiro)

At Assurant, we are looking for an
Operations Manager
to join our team at the Global Capability Center – Shared Service Center in Buenos Aires.

The role is responsible for planning, leading, and overseeing daily operations, ensuring high-quality service delivery and performance across customer service and operational teams. This position will manage large teams, drive operational efficiency, and work closely with stakeholders to ensure service levels, KPIs, and business objectives are met.

Key responsibilities:

  • Lead and manage operational teams of
    50+ people
    .
  • Plan, organize, and oversee day-to-day operations in a Contact Center / Shared Services environment.
  • Track, analyze, and improve KPIs, service levels, and operational metrics.
  • Ensure service delivery meets quality, performance, and efficiency standards.
  • Manage internal and external stakeholder relationships.
  • Support operational transitions and continuous improvement initiatives.

Requirements:

  • Experience managing large teams in Contact Centers and/or Shared Service Centers.
  • Strong people leadership and operational management skills.
  • Solid experience working with KPIs and performance metrics.
  • Advanced English (mandatory).

If you are an organized, results-driven leader with a strong operational mindset and experience in high-volume environments,
this is your opportunity
.

AssurantTeamProud
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