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Account Manager
hace 3 semanas
Account Manager
Location: Argentina (Bs As)
Working hours: Full Time (9am-18pm)
Hybrid Work : Two office days
competitive base + performance variable.
Overview
We're looking for a Account Manager to own relationships end-to-end: lead client conversations in English, keep day-to-day operations smooth, and grow accounts through trust, insight, and proactive problem-solving. The role blends Customer Success + Account Management. You'll manage a book of business with ownership, organization, communication, and prioritization at the core.
Responsibilities
- Client Ownership: Be the primary point of contact; run check-ins, handle urgencies, and represent the company with clear, confident English. Build long-term, trust-based relationships.
- Success & Retention: Understand client goals, drive adoption, resolve issues fast, and create paths for renewal and expansion.
- Account Growth: Spot upsell opportunities (services, scope), partner on pricing strategy, and execute plans that increase account value.
- Operational Orchestration: Coordinate with procurement/logistics/support to deliver reliably across multiple countries; keep projects moving and stakeholders aligned.
- Insights & Reporting: Track account health/metrics; turn data into actions on retention, upsell, and overall success.
Qualifications
- 3+ years in B2B roles (Customer Success, Account Management, or Sales) with direct client ownership.
- Fluent English (spoken & written); comfortable leading client calls and communicating clearly under time pressure.
- Strong organization, prioritization, and problem-solving; can manage multiple accounts without micromanagement.
- Proactive, owner mindset with excellent interpersonal and written communication skills.
Nice to Have
- Familiarity with IT hardware/technology environment and global operations.
- Experience with Google Workspace, Slack, Asana/HubSpot/Monday, Looker Studio; Portuguese or other languajes is a plus.
