Service Delivery Manager Field Support

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Cognizant Technology Solutions A tiempo completo

About the role

As a Field Services Manager, you will play a strategic role in overseeing IT services to ensure high performance, security, and innovation. Your mission is to analyze, design, and implement systems that drive the company's digital transformation, deliver advanced technical support, and continuously enhance infrastructure and applications.

You will serve as a key technical and operational reference point, collaborating closely with clients, service providers, and internal teams to align technology solutions with business goals and ensure seamless service delivery.

In this role, you will:

  • Oversee the development, installation, configuration, administration, and monitoring of IT systems and networks to prevent viruses, malfunctions, and errors.

  • Manage project timelines, documentation, deliverables, and additional tasks required by the project or client.

  • Analyze network and infrastructure data to identify inefficiencies, troubleshoot technical problems, and implement effective solutions.

  • Prepare network analyses, data reports, and operational manuals to support decision‑making and operations.

  • Train engineering teams on new systems, protocols, and best practices, while staying current with evolving technologies, standards, and industry developments.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Buenos Aires, Argentina.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

  • Hold a bachelor's degree in systems engineering.

  • Possess 5–7 years of experience as an IT Services Manager or Systems Administrator.

  • Have ITIL Foundation certification (preferred).

  • Demonstrate knowledge of ISO 27000 standards (preferred).

  • Maintain English proficiency at level B2

These will help you stand out:

  • Multicultural competencies and ability to adapt to diverse environments.
  • Strong business acumen and understanding of industry goals.
  • Ability to build strong networks and foster teamwork.
  • Digital agility and adaptability to technological transformation.
  • Proficiency in digital tools for task execution, communication, and collaboration.

Benefits:

  • A career in one of the largest and fastest growing IT services providers worldwide.
  • Ongoing support and funding with training and development plans.
  • Opportunity to work for leading global companies.
  • Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
  • A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

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