Service Delivery Manager

hace 4 días

Buenos Aires, Buenos Aires C.F., Argentina Tietoevry A tiempo completo

Job Description
About the Role
As a Service Delivery Manager, you will be part of Arelion's Service Delivery & Network Procurement unit. You will act as the coordinating interface and be end-to-end responsible for customer deliveries. The Service Delivery Manager owns the delivery of the customer order and is ultimately accountable for fulfilment, quality, and the timely delivery of services.

This role involves cross-functional collaboration, direct communication with customers and suppliers, and responsibility for all aspects of the delivery lifecycle. You will also play a key role in optimizing processes and supporting continuous improvement.

Responsibilities

  • End-to-end responsibility for customer deliveries, including coordination with internal teams, suppliers, and customers.
  • Ensure accurate system registrations and handle escalations related to service delivery.
  • Identify and recommend improvements to existing processes and systems to enhance delivery performance.
  • Distribute tasks and responsibilities to internal stakeholders involved in the delivery process.
  • Monitor the status of each order by maintaining regular communication with all parties.
  • Provide proactive status updates to customers, addressing any deviations from the expected timeline.
  • Follow up on internal tasks and ensure their timely completion.
  • Accurately register service components in internal support systems.
  • Coordinate field engineers for onsite activities, testing, and service activation.
  • Lead troubleshooting efforts with internal teams and suppliers when needed.
  • Send customer documentation as outlined in Arelion's delivery processes.
  • Collect, validate, and store test protocols.
  • Manage and order local tails, cross-connects, and CPE with suppliers.
  • Escalate any issues that could impact the committed Ready-For-Service (RFS) date.
  • Manage Early Life Support (ELS) for newly delivered services.
  • Support Sales during customer meetings on delivery-related topics.

Requirements

  • Experience in a telecommunications Service Delivery role, preferably in a global environment.
  • Proven success in project management or end-to-end service delivery.
  • Solid understanding of Ethernet & IP Services (Layer 2, DIA, Cloud solutions).
  • Familiarity with DWDM technology and related equipment.
  • Field engineering experience including equipment installation, circuit turn-up, and patching.

  • Hands-on experience with network management tools such as:

  • Infinera DNA

  • Ciena OneControl / Site Manager

  • Ability to manage cross-connects, local tail orders, and customer premises equipment (CPE) logistics.

  • Strong analytical and organizational skills; capable of handling multiple deliveries simultaneously.
  • Proficient in producing high-quality documentation and presentations.
  • Knowledge of telecom delivery best practices and industry trends.
  • Cross-cultural awareness and ability to work effectively across global teams.
  • Comfortable working independently and directly with key customers.
  • Fluent in English (written and spoken)

Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion )

  • Service Delivery Manager

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Service Delivery Manager

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Hemmersbach A tiempo completo

    Your skillsC1 EnglishPrevious work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ servicesDegree in Computer Science, Management, Economics or equivalent fieldYour tasksLead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned...

  • Service Delivery Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...

  • Service Delivery Manager

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    Passionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Take your chance to become a mediator between our company, a group of our clients, and support teams.Join our team as a Service Delivery Manager to provide high-level quality service for famous worldwide well-known...

  • Product Manager

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Delivery Hero A tiempo completo

    Descripción de la empresa Pedidosya es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo. PedidosYa es la compañía de tecnología líder en delivery y quick commerce de Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a una red de millones de personas usuarias, comercios...

  • Service Delivery Manager Field Support

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completo

    About The RoleAs aField Services Manager, you will play a strategic role in overseeing IT services to ensure high performance, security, and innovation. Your mission is to analyse, design, and implement systems that drive the company's digital transformation, deliver advanced technical support, and continuously enhance infrastructure and applications.You...

  • Service Delivery Manager Field Support

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completo

    About The RoleAs aField Services Manager, you will play a strategic role in overseeing IT services to ensure high performance, security, and innovation. Your mission is to analyze, design, and implement systems that drive the company's digital transformation, deliver advanced technical support, and continuously enhance infrastructure and applications.You...

  • Service Delivery Manager Field Support

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Cognizant Technology Solutions A tiempo completo

    About the roleAs a Field Services Manager, you will play a strategic role in overseeing IT services to ensure high performance, security, and innovation. Your mission is to analyze, design, and implement systems that drive the company's digital transformation, deliver advanced technical support, and continuously enhance infrastructure and applications.You...

  • Manager, LATAM Procurement Operations

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Delivery Hero A tiempo completo

    Company Description Pedidosya es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo. PedidosYa es la compañía de tecnología líder en delivery y quick commerce de Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a una red de millones de personas usuarias, comercios y...

  • Sr Product Manager

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Delivery Hero A tiempo completo

    Descripción de la empresa Pedidosya es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo. PedidosYa es la compañía de tecnología líder en delivery y quick commerce de Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a una red de millones de personas usuarias, comercios...