Business Analyst Puerto Rico

Job Purpose:

The Analyst acts as a bridge between business, operations, IT, and external vendors, facilitating clear communication and mutual understanding. They gather requirements through techniques such as interviews, surveys, observation, and focus groups, then analyze, classify, and document project scope and functional needs using conceptual and logical frameworks.

Additionally, the Analyst works closely with design, development, QA, and support teams to ensure that business and functional requirements are properly documented, tested, and implemented. They apply strong communication, analytical, and problem-solving skills to support development efforts, ensure deliverables meet specifications, and enhance management information systems, playing a key role in aligning IT with business needs.

Main Responsibilities:

Requirements Gathering & Analysis

• Conduct interviews, workshops, surveys, site visits, and use cases to elicit and document user requirements.
• Analyze and validate requirements for completeness, consistency, feasibility, and alignment with business standards.
• Define and manage the scope of initiatives, ensuring alignment with business goals and stakeholder expectations.

Process & Documentation

• Develop process models, specifications, diagrams, and presentations to guide development teams and stakeholders.
• Create and maintain documentation to support system configurations

Stakeholder Engagement

• Collaborate with business and technology teams to integrate system and data requirements.
• Serve as a liaison between stakeholders and technical teams, addressing routine application issues and escalating complex ones as needed.
• Facilitate communication and updates throughout the project lifecycle.

Agile & Project Support

• Actively participate in Agile ceremonies including PI Planning, backlog refinement, sprint reviews, and demos.
• Support project teams with insights, recommendations, and prioritization of requirements.

Testing & Quality Assurance

• Coordinate User Acceptance Testing (UAT) with end-users.
• Support system training and testing activities to ensure solution quality and user readiness.

System Configuration & Support

• Provide post-deployment support and assist in evaluating feedback to address issues and improve solutions.

Requirements:

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–3 years of relevant experience in business analysis, system implementations, or API-based system integration.

Knowledge & Core Competencies:

• Solid understanding of application development and software development life cycle methodologies (Waterfall and Agile).
• Fluent in English and Spanish, both written and verbal.
• Strong analytical, mathematical, and creative problem-solving abilities.
• Excellent interpersonal, listening, written, and verbal communication skills.
• Ability to prioritize and execute tasks effectively under pressure.
• Demonstrated commitment to continuous learning and professional growth.
• Adaptability in dynamic and fast-paced environments.
• Strong technical communication skills in both English and Spanish.

Technical Skills

• Proficient in Microsoft Office Suite, with intermediate to advanced skills in Excel and PowerPoint.
• Experience with software development and project management tools such as Azure DevOps (ADO) and Jira.
• Proficiency in SQL for data extraction, manipulation, and analysis to support troubleshooting.
• Familiarity with Robotic Process Automation (RPA) tools (e.g., UiPath, Blue Prism, Automation Anywhere).
• Basic understanding of Artificial Intelligence (AI) concepts including machine learning, natural language processing (NLP), and predictive analytics.

Work Arrangement & Environment

• Hybrid work model, primarly virtual.
• Reasonable accommodation available for individuals with disabilities.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website:

Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.