Guest Services Manager
hace 4 horas
Descripción del puesto
- Realizar el seguimiento de pedidos especiales de huéspedes.
- Elaborar estadística e informar de los resultados de los cuestionarios de servicios, así como dar seguimiento a quejas y sugerencias.
- Implementar proyectos de servicios y atenciones a huéspedes.
- Dar la bienvenida personalizada en el check in de VIP's.
- Anticipar reclamos y trabajar en la prevención de las mismas.
- Mantener comunicación constante con toda la estructura del hotel.
- Asegurar el cumplimiento de los estándares de calidad requeridos por el Hotel.
Requisitos
- Graduado en Hotelería, Turismo, Relaciones Públicas y/o carreras similares.
- 2 años de experiencia en roles de contacto con huéspedes en el área de Rooms Division o Relaciones Públicas.
- Inglés avanzado (excluyente).
- Conocimientos de Excel avanzados.
- Conocimientos del sistema Opera.
- Habilidades comunicacionales, de negociación y manejo de quejas.
Beneficios
- Capacitaciones.
- Descuento en Gimnasio.
- Almuerzo/Cena en el Hotel.
- Paquete de descuentos gastronómicos.
Detalles
Nivel mínimo de educación: Universitario (Indistinto)
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