SAP Managed Services Team Lead Contractor
hace 5 días
The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands-on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support processes, and optimal team performance. The Team Lead will serve as a key point of contact for clients, ensuring satisfaction and alignment with service-level agreements (SLAs).
Key Responsibilities
Team Leadership & Technical Oversight
- Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback.
- Oversee day-to-day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets.
- Act as an escalation point for complex SAP issues across modules such as FI/CO, MM, SD, HCM, and others.
- Monitor and report on team performance metrics, SLAs, and KPIs; identify areas for improvement and implement corrective actions.
- Stay current with SAP technologies, updates, and best practices to guide the team effectively.
Customer Success
- Develop and nurture strong, long-lasting customer relationships.
- Understand client needs and objectives, ensuring alignment with project deliverables.
- Proactively identify opportunities for upselling or cross-selling additional services.
- Address and resolve customer concerns, seeking continuous improvement in customer satisfaction.
Collaboration
- Facilitate effective communication between internal teams and clients.
- Coordinate resources and efforts across departments to achieve project milestones.
- Work closely with sales and account management teams to identify expansion opportunities.
Documentation
- Maintain comprehensive project documentation, including project plans, timelines, and status reports.
- Create and update customer profiles, ensuring accurate and up-to-date records.
Required Skills & Qualifications
- Proven experience leading SAP support or managed services teams.
- Strong understanding of SAP modules (at least two of: FI/CO, MM, SD, HCM, etc.).
- Hands-on experience with SAP troubleshooting, configuration, and support.
- Excellent communication and interpersonal skills, with the ability to manage client relationships.
- Familiarity with cloud platforms and SAP hosting environments.
- Experience with service management tools such as FreshService and ServiceNow.
- At least one SAP certification (e.g., SAP Certified Application Associate).
- Experience with ITIL processes and service delivery frameworks.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Information Technology, Business, or related field.
- Experience in remote team management and virtual collaboration tools.
- Knowledge of SAP S/4HANA and cloud migration strategies.
-
SAP Managed Services Team Lead Contractor
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina VeraLogics, Inc. A tiempo completoThe SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands-on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support...
-
KDN - KDN Legal Managed Services – Contracts Director
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina KPMG Argentina A tiempo completoDescripción del puesto We are seeking a dynamic and experienced Director to lead and expand our Contracts Legal Managed Services operations, with a strategic focus on global delivery and innovation. Based in Argentina, this role will be pivotal in shaping the future of our legal managed services offering, driving operational excellence, and fostering...
-
KDN - Legal Managed Services - Manager
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina KPMG Argentina A tiempo completoDescripción del puesto We are seeking a highly motivated and experienced Manager for our Legal Managed Services, Contracts team. In this role, you will take full ownership of managing legal service delivery, overseeing contracting processes, compliance monitoring, and the broader strategic direction of the team. You will collaborate with KPMG Law teams in...
-
KDN - Legal Managed Services - Reviewer
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina KPMG Argentina A tiempo completoDescripción del puesto We are seeking a highly motivated and experienced Reviewer for our Legal Managed Services, Contracts team to support the delivery of contracting services and regulatory monitoring in collaboration with KPMG member firm Legal teams. In this role, you will play a critical part in delivering contracting services to our clients, ensuring...
-
KDN - Legal Managed Services - Assistant Manager
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina KPMG Argentina A tiempo completoDescripción del puesto We are seeking a highly motivated and experienced Assistant Manager for our Legal Managed Services, Contracts team to support the delivery of contracting services and regulatory monitoring in collaboration with KPMG member firm Legal teams. This is an exciting opportunity to join a dynamic team and play a key role in ensuring the...
-
Senior Attorney – Legal Managed Services
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina KPMG A tiempo completoAre you ready to redefine what it means to practice law at scale? Join our team as a Senior Attorney in a high-volume Legal Managed Services (LMS), where legal expertise meets process engineering, technology integration, and scalable delivery.What You'll Do:Legal Delivery: Support the Delivery of quality output for highly complex legal engagements and...
-
Disputes Team Lead
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina GT Ecom BV A tiempo completoYour RoleWe are looking for an experienced Disputes Team Lead to manage and optimize our dispute and chargeback operations across multiple payment platforms. You will lead a high-performing team, analyze trends, implement efficient workflows, and ensure operational excellence. You will play a critical role in reducing financial loss, maintaining healthy...
-
Business Support Team Lead
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completoJOB DESCRIPTIONThe Role Based Access Controls (RBAC) Operations team within the CIB Business Support Management department is responsible for a range of logistical and control-focused activities, including:Enabling user onboarding processes, primarily leveraging the RBAC structure, to ensure users receive appropriate access in alignment with risk, controls,...
-
Business Support Team Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completoDescriptionThe Role Based Access Controls (RBAC) Operations team within the CIB Business Support Management department is responsible for a range of logistical and control-focused activities, including:Enabling user onboarding processes, primarily leveraging the RBAC structure, to ensure users receive appropriate access in alignment with risk, controls,...
-
Business Support Team Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina JPMorgan Chase & Co. A tiempo completoThe Role Based Access Controls (RBAC) Operations team within the CIB Business Support Management department is responsible for a range of logistical and control-focused activities, including:Enabling user onboarding processes, primarily leveraging the RBAC structure, to ensure users receive appropriate access in alignment with risk, controls, access...
