Windows Escalation Engineer

hace 7 días


Buenos Aires, Argentina Techunting A tiempo completo

Description
**Location**:
Department
Software Engineering
About the Client
The client is revolutionizing how businesses enable BYOD workforces, eliminating the need to purchase and secure laptops or manage virtual desktops. Their patented technology offers companies a new approach to securing remote employees and contractors working on unmanaged computers. With their Blue Border software, work operates within a company-controlled Secure Enclave installed on the user’s computer, allowing IT teams to secure company data while ensuring end-user privacy. Over 700 organizations, including Fidelity, Guardian, and Voya, trust the client to meet FINRA, SEC, NAIC, and SOC 2 standards.
**What You Will Do**:
Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
Analyze and isolate complex problems into a reproduction of the issue.
Able to explain complex technical issues to non-technical people.
Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.
**Requirements**:
**What You Will Bring**:
In-depth knowledge of Windows operating systems (Windows 10 and Windows 11, including architecture, components, and internals.
Experience with Windows debugging tools (WinDbg, Procmon and techniques (crash dump analysis, memory analysis, performance analysis, etc..
Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler.
Proficiency in C++ and C# for analyzing and debugging code-related issues.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
Ability to work independently and as part of a team in a fast-paced environment.
Experience with Windows internals (COM, RPC, drivers.
Knowledge of networking protocols.
Scripting or automation skills (PowerShell, Python, QA for automating tasks and improving efficiency.
Kusto/KQL knowledge for telemetry analysis.
3 years



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