Systems Engineer

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Sur A tiempo completo

As a 2 Systems Engineer you will:

  • Serve as a client-facing technical expert and the final escalation point before Engineering.
  • Troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments.
  • Manage approximately 20 active support tickets daily, owning each case from start to resolution.
Responsibilities
  • Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
  • Manage identity, access, and mail flow (policies, routing, filtering, archiving).
  • Script and automate tasks with PowerShell; contribute to runbooks..
  • Support cloud environments (AWS preferred, Azure acceptable).
  • Collaborate with Tier 1, Product, and Engineering teams on escalations.
  • Maintain clear documentation and provide daily updates across ticket queues.
  • Mentor junior engineers and model ownership mindset.
Requirements
  • 5+ years in systems engineering or advanced technical support.
  • Customer-facing communication skills with C1 level English or equivalent.
  • Strong Windows administration, including Active Directory and Exchange/O365.
  • Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
  • Hands-on PowerShell experience (must be comfortable writing and using scripts).
  • Proven ability to manage a high-volume ticket load with attention to detail.
Preferred Qualifications:
  • Citrix administration (XenApp/XenDesktop/NetScaler).
  • AWS/Azure certifications.
  • Experience with SQL, SCCM, or additional scripting languages.
Benefits
  • Compensation: USD $3,500–$4,500/month.
  • Schedule: Fixed 9-hour shift (incl. lunch) between 8:00–20:00 EST, Mon–Fri.
  • On-call rotation: ~1 week every 3 months.
  • Holidays: US market holidays observed.

***Only CV's submitted in English will be accepted

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